Josephine Ciccarelli
Plumpton,NSW
Summary
Spirited Treatment Coordinator with talents in effectively communicating, managing production calendars and handling insurance policy concerns. Creative and personable with the capability of putting together simple presentations to assist patients in finding the best treatment and payment options. Outstanding phone and email etiquette.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Smile Team Orthodontics
08.2020 - Current
- Enhanced office productivity by implementing new organizational systems and processes.
- Prepared schedules for the next working day. Prepare staff members for the day.
- Educated patients on proper oral hygiene practices, promoting long-term dental health and wellbeing.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Laid out potential payment plans for patients.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Explained treatment choices to patients and helped determine best options.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Delivered excellent patient experiences and direct care.
- Acted as main point of contact for patients, doctors, and staff by closely reviewing medical charts and maintaining high levels of communication.
- Directed patient care by organizing schedules and day-to-day activities for 5 employees.
Bookkeeper
Carter's Excavation Pty Ltd
01.2021 - 08.2023
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained and processed invoices, deposits, and money logs.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Input financial data and produced reports using Xero
- Completed tax forms in compliance with legal regulations.
- Completed payroll for employees and maintained detailed records of procedures.
Education
No Degree - Floristry Operations
St Paul's Grammar School
Sydney 12.2012
Skills
- Decision-Making
- Patient Records Management
- Medical Data Collection
- Scheduling
- Follow-up care
- Attention to Detail
- Patient Education
- Bookkeeping
- Patient Care Coordination
- Policy compliance
- Proficient in Xero
- Customer Service
Certification
- Certifacte 3 in Dental Assisting, Smile Team Orthodonrics - going on 4 years this year.
Timeline
Bookkeeper
Carter's Excavation Pty Ltd
01.2021 - 08.2023
Treatment Coordinator
Smile Team Orthodontics
08.2020 - Current
No Degree - Floristry Operations
St Paul's Grammar School
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