This was a work from home role. I would be given a list of Covid positive patients to call for well being checks, offer advice or escalate for further care if required.
- Contacted Covid Positive patients, gathering history and symptoms. Collected data regarding current medical status.
- Communicated triage information to primary care team to discuss disposition.
- Offered telephone advice according to established guidelines and protocols.
- Maintained confidentiality in matters related to patient, family and client facility staff.
- Documented services discussed and provided details in electronic medical records.
- Analyzed discussed symptoms with established protocols to determine patient acuity.
- Educated patients relative to health care urgency and community resources available to meet needs.
- Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
- Coordinated with healthcare team to establish, enact and evaluate patient care plans.
- Maintained strict patient data procedures and prevent information breaches.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Delivered compassionate care to increase comfort and psychological, social and spiritual well-being.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.