Josie Gaddes
Park Ridge,QLD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Border Express
Brisbane, QLD
09.2022 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues in a timely manner.
- Supported business development efforts by providing excellent service to existing customers while actively seeking out new opportunities for growth expansion.
- Decreased response times to customer inquiries by optimizing workflow processes and prioritizing tasks effectively.
- Contributed to process improvement initiatives by analyzing current procedures and suggesting changes that lead to greater efficiency.
- Collaborated with cross-functional teams to ensure excellent customer experiences across all departments.
- Developed strong relationships with clients, maintaining open communication channels and promptly addressing concerns.
- Facilitated smooth transitions during periods of organizational change or restructuring by maintaining open lines of communication between employees and management.
- Created an inclusive work environment where team members felt comfortable expressing their ideas thus fostering collaboration innovation within the Operations Department.
- Provided ongoing training for team members, enhancing their knowledge of products, services, and best practices in customer service.
Senior Hairstylist
Self Employed Services
Brisbane, QLD
03.2010 - 08.2022
- Increased salon revenue by upselling various hair care products and services to clients during appointments.
- Enhanced client satisfaction by providing personalized hair consultations and recommending suitable hairstyles based on individual preferences.
- Developed strong relationships with clients through effective communication and understanding of their specific requirements.
- Participated in industry events to stay updated on latest trends, styles, and techniques, furthering professional development as a hairstylist.
- Contributed to maintaining a clean work environment by following sanitation guidelines diligently as per regulatory standards.
- Resolved customer complaints promptly, demonstrating excellent conflict resolution skills while safeguarding the reputation of the salon.
- Strengthened client loyalty by providing exceptional follow-up care and addressing any post-appointment concerns or questions.
Education
Certificate IV - Hair Design
Matters in Grey
Mount GravattGraduate Certificate -
Marsden State High School
Waterford West, QLD11.2004
Skills
- Call center experience
- Customer Focus
- Complaint Handling
- CRM Software
- Critical Thinking
- Microsoft Excel
- Computer Proficiency
- Data Entry
- Appointment Scheduling
- Money handling abilities
References
- Allison Mucha - BEX Customer Service Supervisor 0418177749
- Lauren Busa - BEX Customer Service Supervisor 0421952916
- Kelly Ross - Previous employer 0416407277
Timeline
Customer Service Representative
Border Express
09.2022 - Current
Senior Hairstylist
Self Employed Services
03.2010 - 08.2022
Certificate IV - Hair Design
Matters in Grey
Graduate Certificate -
Marsden State High School