Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Josie Harding

Burns Beach,WA

Summary

Studying Beauty Therapist with a passion for enhancing clients' natural beauty through a range of treatments including facials, massages, waxing, and skincare. Skilled in providing personalized consultations, exceptional customer service, and creating a serene and welcoming atmosphere for clients. Certified in various beauty techniques and committed to continuous learning and growth in the beauty industry. Eager to contribute my expertise and creativity to a dynamic beauty team.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Lead Supervisor

Ben & Jerrys
09.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Promoted a positive work environment through open communication and effective conflict resolution strategies.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Coordinated merchandising, promoted new products and increased brand awareness.

Work Placement

Serene Day Spa
09.2023 - 12.2023
  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Analyzed client needs and came up with individualized and continuous treatment plans.
  • Processed payments, entering sales in register for prompt customer service.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Retailing products to suit clients needs
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.

Education

Diploma - Beauty Therapy

North Metropolitan TAFE - McLarty Avenue Campus
Joondalup, WA
07.2025

High School Diploma -

Sacred Heart College
Sorrento, WA
10.2023

Skills

    Customer service focus

    Workplace Safety

    Decision-making capabilities

    Employee Training

    Skincare product knowledge

    Sales and Upselling

    Client consultation abilities

    Waxing and hair removal techniques

    Makeup application proficiency

    Skin analysis

    Retail experience

    Lash and brow maintenance

Certification

Certificate II Retail Cosmetics

Certificate III Beauty Services

Currently completing Diploma in Beauty Therapy

Timeline

Work Placement

Serene Day Spa
09.2023 - 12.2023

Shift Lead Supervisor

Ben & Jerrys
09.2022 - Current

Diploma - Beauty Therapy

North Metropolitan TAFE - McLarty Avenue Campus

High School Diploma -

Sacred Heart College

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Josie Harding