Josie Hicks
North Beach,WA
Summary
I am seeking casual or part-time employment in a professional and friendly work environment, which will enable me further to develop my customer service experience and administrative skills. I am a reliable, responsible and quick-learning individual, eager to gain a new employment experience while taking a gap year before commencing university at the beginning of 2025.
Overview
3
3
years of professional experience
Work History
Retail Assistant
Dymocks
07.2022 - Current
- Communicating with national and international suppliers to manage personalised customer orders.
- Construction of visual window and shelf displays to enhance store appearance and increase sales.
- Managing inventory with accuracy, ensuring optimal product levels and minimising stock discrepancies.
- Resolving customer complaints quickly and professionally, maintaining a positive brand image.
- Assisting in training new employees, contributing to the development of a knowledgeable workforce.
- Processing transactions accurately, balancing cash registers at the end of each shift.
- Collaborating with team members to accomplish sales goals and improve overall store performance.
- Responsible for opening and closing of store.
Cashier
IGA Grocery Store
03.2022 - 07.2022
- Enhanced customer satisfaction by providing efficient and accurate service.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Volunteer
Saint Vincent De Paul
05.2021 - 05.2022
- Increased customer engagement by actively listening to their needs and providing tailored product recommendations.
- Sorted, valued and cleaned new potential products maintaining a clean, organised, and welcoming environment for shoppers.
- Boosted sales performance by consistently meeting and exceeding established sales goals.
- Strengthened relationships with existing clients, resulting in increased repeat business and referrals.
- Conducted engaging product demonstrations that showcased unique features and benefits, driving higher sales conversion rates.
Education
Bachelor of Science - Advanced Computer Science (Honours)
The University of Western Australia
Perth2028
High School Diploma -
Sacred Heart College
Sorrento, WA11.2023
Skills
- POS system operation
- Complaint handling
- Order processing
- Inventory tracking
- Computer literacy
- Problem-solving
- Cash handling accuracy
- Enthusiastic and professional customer service
Accomplishments
- First Aid Certificate
- 2022 Rogaining (long-distance cross-country navigation) Junior Women's State Champs Gold Medallist
- Rogaining Women's Junior multiple-time category winner
- 2022 Volleyball Division 1 Junior Silver Medallist
- Current Balcatta Cats Volleyball Div 1 Reserve Women's member
Avalibility
Up to a maximum of 3 days per week at any time excluding Thursday evenings (past 6 pm) and Sundays (all day). I hold a C-A class licence and can transport myself to and from any employment as required.
Timeline
Retail Assistant
Dymocks
07.2022 - Current
Cashier
IGA Grocery Store
03.2022 - 07.2022
Sales Volunteer
Saint Vincent De Paul
05.2021 - 05.2022
Bachelor of Science - Advanced Computer Science (Honours)
The University of Western Australia
High School Diploma -
Sacred Heart College
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