Josie Houston
Fletcher,NSW
Summary
Proven multitasker and customer service expert, adept in liquor knowledge, demonstrated at Central Leagues Club. Excelled in staff management and financial accuracy, enhancing operational efficiency at The Maryland Tavern. Skilled in maintaining sterile environments and assisting in complex dental procedures, ensuring patient satisfaction and safety at Warners Bay Dental.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Bartender/ Duty Manager in Training
Central Leagues Club
03.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Duty Manager
The Maryland Tavern
02.2023 - 03.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
Dental Assistant
Warners Bay Dental
02.2022 - 06.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Dental Assistant
Medowie Dental
03.2020 - 06.2022
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Education
HSC -
Glendale High School
Glendale, NSW2019
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
Certification
RSA & RCG- expires 19 Feb 2025
Unrestricted licence and reliable vehicle
References
Available upon request
Timeline
Bartender/ Duty Manager in Training
Central Leagues Club
03.2024 - Current
Duty Manager
The Maryland Tavern
02.2023 - 03.2024
Dental Assistant
Warners Bay Dental
02.2022 - 06.2023
Dental Assistant
Medowie Dental
03.2020 - 06.2022
HSC -
Glendale High School