Josie-maree Carter
Aratula,QLD
Summary
I am a reflective employee, always assessing and reflecting on my own performance to improve my knowledge and skills. I am adaptive, resilient and flexible. I am a highly organized and motivated individual, eager to utilize time management and organizational skills across diverse settings.
I am seeking entry-level Supervisor/ Management opportunities to enhance my current skills and abilities while positively contributing to growth within the role's i am employed in. i am a dedicated professional with a proactive attitude and the ability to learn quickly.
A highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Acting Officer in Charge
Queensland Ambulance Service
Ipswich, QLD
06.2024 - Current
- Responded quickly and efficiently to emergency situations requiring immediate attention.
- Participated in weekly meetings with senior management team members.
- Supervised the maintenance of office equipment and supplies inventory levels.
- Conducted regular meetings with staff to discuss their job duties and performance issues.
- Collaborated with other departments within the organization to coordinate activities related to patient care.
- Assigned tasks and monitored workflow in order to maximize efficiency of healthcare operations.
- Monitored the performance of healthcare personnel to ensure compliance with regulations and standards.
- Maintained a safe environment by enforcing infection control standards throughout the facility.
- Evaluated employee performance on an ongoing basis and provided feedback as needed.
- Oversaw all administrative functions associated with the daily operation of the Station
- Monitored budgeting activities, including payroll, supplies, and equipment costs.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
Acting HLTOS/Operations Supervisor
Queensland Ambulance Service
Ipswich, QLD
12.2023 - Current
- Liaise with hospital staff to ensure optimum patient care and out comes
- Oversee and manage multiple patients, staff and families competing needs and requirements for extensive periods
- Ensure resource readiness within a dynamic environment
- Manage and constantly re prioritise chronic and acutely ill patients
- Manage and prioritise Staff welfare to ensure Core business of Emergency response to the QLD community with Quality Patient care as the focus is exceeded.
- Conflict resolution?problem solving
- Policy and procedure implementation
- Accurate documentation
- Leadership
- Monitored staff performance and provided feedback for improvement.
- Identified areas of improvement and developed strategies to increase efficiency.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Developed strong relationships with customers through excellent customer service practices.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Directed employees on how to use equipment properly and safely.
- Ensured compliance with all safety regulations in the workplace.
- Trained new employees on proper job functions and company policies and procedures.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Trained, mentored and motivated employees to maximize team productivity.
- Analyzed operational data to identify trends and implement strategic improvements.
- Facilitated cross-departmental collaboration to streamline operations and enhance service delivery.
- Coordinated logistics and resource allocation to meet project deadlines and budget constraints.
- Managed scheduling and staffing, optimizing labor costs while ensuring operational demands were met.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer complaints or answered customers' questions.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Interpreted and explained work procedures and policies to brief staff.
Mentoring
Queensland Ambulance Service
Ipswich, QLD
08.2010 - Current
- Provided training, coaching and mentoring to new team members.
- Provided coaching and mentoring to new and existing employees.
- Provided coaching and mentoring support to team members.
- Provided support and guidance to team members on daily tasks and procedures.
- Resolved escalated customer complaints in a professional manner while adhering to company policies and procedures.
- Monitored employee performance and provided feedback to ensure quality service was delivered.
Advanced Care Paramedic
Queensland Ambulance Service
Ipswich, QLD
07.2007 - Current
- Provided emergency advanced life support care to patients at accident scenes or other medical emergencies.
- Educated family members on proper home health care procedures after release from hospital.
- Utilized critical thinking skills to assess potential risks associated with interventions prior to administering them.
- Participated in continuing education programs designed to improve knowledge base related to area of specialty.
- Communicated effectively with physicians, nurses and other healthcare personnel regarding patient condition during transfer process.
- Maintained patient records, wrote reports on incidents and completed required paperwork accurately.
- Collaborated with other paramedics on scene to ensure quality care is being provided in a safe environment.
- Administered drugs according to established protocols while ensuring safety of patient at all times.
- Transported critical patients from scene of incident to hospital emergency department using appropriate equipment and protocols.
- Assessed, treated and stabilized patients with life-threatening medical conditions in the pre-hospital setting.
- Monitored effectiveness of treatment plans by observing changes in patient's physical condition throughout transport process.
- Kept abreast with new treatment and medical procedures through continuous training.
- Initiated and utilized therapeutic techniques to manage life-threatening conditions, adhering to protocols approved by medical director.
- Conducted patient assessments, initiated treatment, administered medication and handled external cardiac defibrillation.
- Monitored patient's condition en route to hospital and collaborated with interested parties, including firefighters, doctors and police officers.
- Used tech equipment and tools to stabilize patients or provide immediate treatment.
- Undertook daily inventory responsibility, accountability and functioning of equipment, vehicle safety checks, supplies and medications.
- Assessed scene on arrival to identify potential safety issues and hazards affecting first responders.
- Demonstrated dedication to providing quality care through continued training and education.
- Documented care provided to patients into reports for submission to supervisor.
- Adhered to protocols and procedures to maintain safety of patients and paramedic crew.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care.
- Assessed emergency situations and prioritized medical care for patients.
- Responded promptly to emergency calls and drove ambulance safely to site.
- Interviewed patients to obtain medical history and details on current issues.
- Calmed patients by carefully explaining each step and remaining composed.
Nursing Enrolled
Blue Care Qld
Boonah
03.2005 - 03.2007
- Provided professional nursing care to acutely and chronically ill patients.
- Adhered to all safety protocols while providing quality nursing care.
- Supervised unlicensed assistive personnel in providing specialized nursing care to students.
- Utilized clinical judgement in order to provide individualized nursing care.
- Provided comprehensive nursing care to patients in a variety of settings.
- Utilized evidence-based practice guidelines to provide high quality nursing care.
- Developed nursing care plans for patients undergoing surgical procedures.
- Demonstrated sensitivity to cultural diversity when providing nursing care services.
- Provided direct nursing care to critically ill patients as needed.
- Ensured proper infection control practices were followed when providing nursing care.
- Maintained accurate documentation regarding all aspects of nursing care provided.
- Supervised staff members in the delivery of quality nursing care.
- Provided direct nursing care, including administering medications, treatments, and wound care.
Education
Management Essentials -
Queensland Ambulance Service
Qld09-2024
Ignite Management Development Program -
Queensland Ambulance Service
Qld08-2024
League First Aid Sports Trainer -
National Safety Education Scheme
Qld05-2023
Certificate IV in Workplace Training And Assessment -
Canberra Institute of Technology
Qld05-2019
Diploma Paramedical Science - Paramedical Science
Queensland Ambulance Service
Brisbane, QLD08-2010
Skills
- Emergency Response
- Provide Emergency Care
- Liaising with Multidisciplinary teams to ensure best patient care outcomes
- Recognizing my own limitations in Patient care and requesting higher qualified assistance
- Provide leadership and support to allied professionals
- Provide leadership and support amongst colleagues
- conflict resolution through active listening and problem solving
- Cultural Awareness
- Emergency triage
- Scene Management
- Holistic Patient care
- Patient Transport
- Patient Assessments
- Emergency Diagnostics
- Treatment Planning and implementing
- Continuous Monitoring and oversight of Patients, families, colleagues and other services
- Documentation And Reporting
- Mass Casualty Incident Response
- Patient support and assistance
- Providing comfort and support to patient families
- Mentoring Students and new employees
- Team Development
- Incidents management
- Performance reporting
- Health and safety compliance
Affiliations
- Family fun
- Catching up with friends
- Event planning
- Hobby Farming
- Horse Riding
- Interior Design
Certification
- 4WD Qualified
- Manual Car license
- Blue Card working with children
References
References available upon request.
Timeline
Acting Officer in Charge
Queensland Ambulance Service
06.2024 - Current
Acting HLTOS/Operations Supervisor
Queensland Ambulance Service
12.2023 - Current
Mentoring
Queensland Ambulance Service
08.2010 - Current
Advanced Care Paramedic
Queensland Ambulance Service
07.2007 - Current
Nursing Enrolled
Blue Care Qld
03.2005 - 03.2007
Management Essentials -
Queensland Ambulance Service
Ignite Management Development Program -
Queensland Ambulance Service
League First Aid Sports Trainer -
National Safety Education Scheme
Certificate IV in Workplace Training And Assessment -
Canberra Institute of Technology
Diploma Paramedical Science - Paramedical Science
Queensland Ambulance Service
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