Josie Mutton
Mandurah,WA
Summary
Motivated employee with a passion for embracing new challenges. Demonstrating a strong work ethic, adaptability, and outstanding interpersonal skills, I excel at working independently and swiftly acquiring new expertise.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CLEANING STAFF MEMBER
Evies Cleaning Services
08.2022 - Current
- Demonstrated versatility in performing various cleaning responsibilities such as sweeping, mopping, dusting, vacuuming, and disinfecting surfaces.
- Upheld company reputation for excellence by ensuring all spaces met established cleanliness benchmarks.
MEDICAL RECEPTIONIST
For Health Group
11.2023 - 03.2024
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient file's
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and families
- Performed various administrative tasks by filing, copying and faxing documents.
CAFÉ STAFF - POS, FLOOR
San Churro Mandurah
01.2022 - 08.2022
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
FRONT OF HOUSE
Pappy's Pizza and Burgers
07.2020 - 09.2021
- Enhanced customer satisfaction by providing efficient and friendly service.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Maintained cleanliness standards throughout, ensuring a welcoming atmosphere for guests.
- Collaborated with fellow front of house members to create a cohesive atmosphere that fostered teamwork and excellence in service delivery.
- Ensured compliance with local health codes and safety regulations in all front of house areas.
Education
WACE -
Safety Bay Senior High School
Rockingham, WA09.2022
Skills
- Proficient in PracSoft (Medical Software) and Microsoft 365
- Use of POS Systems
- Stock Rotation
- Office Administration
- Cleaning and sanitization
- Customer Service
Certification
- Cert II in Sport Coaching - SIS20319
- Certificate - AHA Hospitality & Tourism Covid-19 Hygiene
- Certificate - Football West Level 4 Referee Course
- C Class License Holder
References
Evelyn Winterswyk (Evie’s Cleaning Services Owner/ Manager) -0484634374
Timeline
MEDICAL RECEPTIONIST
For Health Group
11.2023 - 03.2024
CLEANING STAFF MEMBER
Evies Cleaning Services
08.2022 - Current
CAFÉ STAFF - POS, FLOOR
San Churro Mandurah
01.2022 - 08.2022
FRONT OF HOUSE
Pappy's Pizza and Burgers
07.2020 - 09.2021
WACE -
Safety Bay Senior High School
- Cert II in Sport Coaching - SIS20319
- Certificate - AHA Hospitality & Tourism Covid-19 Hygiene
- Certificate - Football West Level 4 Referee Course
- C Class License Holder
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