Josie Peterson
Farmborough Heights,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wests Illawarra
03.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Performed cash handling duties, provided change and balanced money at end of shift.
Kitchen Hand and Customer Service
Pacific Palms Bowling Club
06.2020 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed recipes and chef instructions to prepare food correctly.
Kitchen Hand and Customer Service
Macwood Grill
12.2019 - 05.2020
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Cleaned and sanitised dishes and utensils, consistently keeping adequate supplies for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when the kitchen staff was busy.
House and Pet Sitter
Private
08.2018 - 08.2019
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Fed and watered animals and replaced dirty bedding and litter boxes.
- Cared for houseplants by frequently watering during owners' absence.
Skills
- Retail Sales Customer Service
- Active Listening
- New Hire Training
- Food Preparation and Safety
- Cash Register Operation
- Exceptional Customer Service
Affiliations
Ashleigh Wilton
0407 429 636
ashleigh.wilton@hotmail.com
Customer Service Manager at Wests Illawarra
Felicity Brown
0431 153 083
F&B Manager at Pacific Palms Bowling Club
Timeline
Customer Service Representative
Wests Illawarra
03.2022 - Current
Kitchen Hand and Customer Service
Pacific Palms Bowling Club
06.2020 - 01.2022
Kitchen Hand and Customer Service
Macwood Grill
12.2019 - 05.2020
House and Pet Sitter
Private
08.2018 - 08.2019
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