Josie Peterson
Forster,NSW
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
wests illawarra
Wollongong, NSW
02.2022 - Current
- Provided feedback on employee performance based on observed results during training sessions.
- Consistently balanced assigned drawers daily utilizing either manual calculations or computerized systems.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Supervised and trained cage cashiers in all aspects of their job duties.
- Experienced in efficiently handling and accurately counting large cash transactions.
- Performed daily maintenance on gaming equipment, including cleaning, testing, and troubleshooting.
- Handled customer complaints professionally while providing solutions in a timely manner.
- Safely and effectively applied responsible service of alcohol and demonstrated proficiency as a Responsible Gambling Officer.
Kitchen Hand/ Customer Service
Pacific Palms Bowling Club
Smiths Lake, NSW
12.2019 - 01.2022
- Stocked shelves with food supplies, such as canned goods and dry ingredients.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Communicated effectively with co-workers regarding daily tasks assigned.
- Managed inventory and supplies to ensure materials were available when needed.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with special event catering and preparation, including setup and food service.
Education
High School Diploma -
Great Lakes College Forster Campus
Forster, NSW12-2021
Skills
- Complaint and Conflict resolution
- Inbound and Outbound Calling
- Call Management
- Positive and professional
- Multi-Task Management
- Report creation
- Transactions and large Cash Handling
- Proficient in using Computers and Technology
- Experience training new employees
Certification
- Responsible Service of Alcohol (RSA)
- Advanced Responsible Conduct of Gambling (RCG)
- Responsible Gambling Officer (RGO)
References
References available upon request.
Timeline
Customer Service Representative
wests illawarra
02.2022 - Current
Kitchen Hand/ Customer Service
Pacific Palms Bowling Club
12.2019 - 01.2022
High School Diploma -
Great Lakes College Forster Campus
Similar Profiles
Rebecca AgarRebecca Agar
Customer Service Representative at Wests IllawarraCustomer Service Representative at Wests Illawarra
Ruby TufuiRuby Tufui
Gaming/Bar Attendant/Gaming Supervisor at Wests League clubGaming/Bar Attendant/Gaming Supervisor at Wests League club
Emma BoothEmma Booth
Bistro Server at WestsBistro Server at Wests