Josie Triantafyllou
Keilor Downs,VIC
Summary
Highly trained, experienced and driven individual with diverse experience in all areas of the VET industry. I have had the privilege of working in many different areas of adult education and pride myself on the influence my team and I have made on the learning experience of our students, and by extension the positive impact we have made on their futures.
Overview
15
15
years of professional experience
1
1
Certification
Work History
LMS Program Administrator
Intowork (AGA)
01.2023 - Current
- Manage Learning Management System (LMS)
- Facilitate meetings with relevant stakeholders to discuss improvements to student assessment methods to increase student engagement and retention
- Research and attend training sessions to keep current in innovation and technology advances
- Compare multiple reports to ensure statistics are reflected correctly in LMS vs SMS
- Meeting with internal and external stakeholders to review updated to industry policies and provide recommendations on changes to procedure
- Adhere to Teams meeting schedules and share important updates with the team
- Review and interpret new and old training package rules to develop appropriate implementation plans.
Trainer & Assessor
Intowork (ITFE)
01.2021 - 01.2023
- Launched the Certificate IV and Diploma of Management for the Grill’d contract
- Created infrastructure and unit delivery methods in line with contract commitments in the midst of Covid and face to face training delivery restrictions
- Worked with internal and external stakeholders to ensure the successful progression and completion of each student.
Assistant Team Leader for YAE
Flight Centre
01.2018 - 01.2021
- Co-led a team of 10 Trainers and Assessors who were responsible for delivering 4 different qualifications across 3 RTO’s to over 600+ students
- Held weekly and monthly meetings with internal and external stakeholders to share student progression reports and recommend necessary changes
- Developed new innovative assessment modes to suit different learning styles and training delivery methods
- Provided support to internal departments where extra training or technology expertise was required
- Hosted validation sessions for both new and existing units.
Team Leader
Flight Centre
01.2010 - 01.2018
- Led teams of up to 14 people across 3 different locations
- Achieved the highest reward of Global Ball as an individual in my 1st year with the company
- Turned around store profit to lead my team to Global Ball for a 2nd year in a row
- Opened a brand new store with only 3 staff members who were brand new to the business
- Received dozens of monthly customer service and target based awards
- Responsible for managing store finances, budgets, forecasts and P&L
- Developed customer tracker system to increase customer conversion rates
- Consistently achieved and exceeded KPI targets both as an individual and a store.
Education
Diploma of Management -
Franklyn Scholar
Certificate IV in Travel & Tourism -
Jetset Training College
Certificate IV TAE (SIT40116) -
ITFE
Skills
- LMS Expertise
- Focused
- Collaboration
- Time management
- Innovation
- Traininggovau
- Group and individual instruction
- Strategic leadership
- Program Leadership
- Presentation Design
- Curriculum Development
- Policy Implementation
Certification
Working with Children Check, 2028-12-31
Personal Information
Title: LMS Program Administrator
Timeline
LMS Program Administrator
Intowork (AGA)
01.2023 - Current
Trainer & Assessor
Intowork (ITFE)
01.2021 - 01.2023
Assistant Team Leader for YAE
Flight Centre
01.2018 - 01.2021
Team Leader
Flight Centre
01.2010 - 01.2018
Diploma of Management -
Franklyn Scholar
Certificate IV in Travel & Tourism -
Jetset Training College
Certificate IV TAE (SIT40116) -
ITFE
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