José Ignacio Muñoz Tapia
Sydney,NSW
Summary
Proven team leader and active listener, adept in espresso preparation and enhancing customer satisfaction. At Queen Of Tarts, streamlined coffee making, reducing wait times, and significantly improved service quality. Expert in cleanliness standards and menu development, consistently exceeding employer expectations without relying on numerical achievements. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
1
1
Certification
Work History
Coffee Maker
Queen Of Tarts
04.2024 - 05.2024
- Streamlined the coffee making process, resulting in reduced wait times for customers.
- Managed inventory levels to minimize waste while ensuring adequate stock for daily operations.
- Improved overall customer experience by consistently delivering top-notch service and product quality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Recommended products based on solid understanding of individual customer needs and preferences.
Coffee Assistant
Quila Café
01.2024 - 03.2024
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Ensured product freshness by routinely stocking shelves with new inventory while discarding expired items accordingly.
- Supported café operations during peak hours by multitasking effectively between register duties, beverage preparation, food assembly, and order delivery tasks.
- Assisted in increasing daily sales by upselling additional items such as pastries, sandwiches, and specialty beverages.
- Demonstrated extensive knowledge of coffee beans, brewing methods, and drink preparation to satisfy customer preferences.
Skills
- Cleanliness standards
- Espresso preparation
- Bean Storage Knowledge
- Filter Selection
- Friendly and outgoing
- Team Leadership
- Active listener
Certification
- Integral Barista, Escuela de Baristas Chile - March 2024
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Coffee Maker
Queen Of Tarts
04.2024 - 05.2024
Coffee Assistant
Quila Café
01.2024 - 03.2024
- Integral Barista, Escuela de Baristas Chile - March 2024
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