Joslyn Behn
Surfers Paradise,QLD
Summary
Dedicated and efficient professional with exceptional organizational and communication skills, consistently delivering high-quality results through thorough task completion. Proactively seeks clarification from management when uncertainties arise to ensure alignment with expectations. Expertise in assisting customers in identifying the best value for their needs, coupled with a natural inclination to support those who may feel unsure or lost, fosters a welcoming and helpful environment. Committed to excellence and continuous improvement in all aspects of work.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Grocery Team Member
Spanos IGA
12.2021 - Current
- Collaborated with team members to complete daily tasks, ensuring smooth operation of the grocery store.
- Provided exceptional customer service, answering questions and helping customers locate items.
- Retrieved items for customers and verified prices.
- Maintained dairy department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.
- Conducted timely price checks for customers while providing knowledgeable recommendations based on their needs.
- Improved overall store appearance by keeping aisles clean, uncluttered, and well-stocked throughout the day.
- Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
- Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
- Worked closely with department managers to achieve better stock rotation practices, reducing spoilage rates significantly over time.
- Pleasantly greeted customers and provided prompt and courteous service.
- Working closely with the store manager to do things how they want it and keeping on top of it to stay that way
- Put up sales displays
- Putting stock on flattops for staff to fill
- On days where we are understaffed i complete 4 out of 7 isles by myself along with working in other departments for 1-2 hours in an 8 hour shift
- works in both dairy and freezer maintaining stock rotation
- working both freezer and dairy backstock throughout the week to make sure the shelves stay full between load days
- cutting in new lines
Customer Service
Spanos IGA Mermaid Waters
12.2021 - Current
- Cigarette selling/stocking
- Refunds
- Uber App Orders
- Store closing procedures
- Lollies and chocolates refill
- Gold lotto
- Taking tickets down/putting them up
- Answering calls
- Provided exceptional customer service, resolving concerns promptly and maintaining client satisfaction.
- In approximately an hour i will serve 50 customers and answer 5-6 phone calls and complete 2-3 uber orders
Education
High School graduate -
Varsity Learning Center
Gold Coast, QLD11-2022
Skills
- Stock management
- Product rotation
- Store maintenance
- Maintaining displays
- Perishable goods rotation
- counts
- Introducing new product lines
- Product facing
- Cashier experience
Personal Information
Date of Birth: 03/11/05
Certification
Cert iii in business
Timeline
Grocery Team Member
Spanos IGA
12.2021 - Current
Customer Service
Spanos IGA Mermaid Waters
12.2021 - Current
High School graduate -
Varsity Learning Center
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