Josmi Manuia Fealofai
Liverpool
Summary
Experienced in training and coaching team members on company policies and procedures, ensuring adherence to operational standards. Demonstrated ability to resolve customer service issues effectively, contributing to a positive customer experience. Maintained a clean and organized work environment while monitoring compliance with health codes and regulations.
Proven skills in decision-making and conflict resolution, enhancing overall team performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald’s
Hinchinbrook
10.2023 - Current
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between employees or customers in a professional manner.
- Upheld company standards and compliance requirements for operations
- Determined budgets, production goals and rates based on company policies and requirements.
Wait Staff Member
Moorebank Sporties
Holsworthy
01.2023 - 11.2023
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Took beverage orders from patrons and served drinks promptly.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
Education
Some College (No Degree) -
Ashcroft High School
Skills
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Shift leadership
- Tech-Savvy
- Compliance
Certification
- First Aid Certified, Catch Training Campbelltown
- Fire Training Certified, Charlie Bell School of Management Thornleigh
- RSA Certified, Alpha Beta College Parramatta
- Certificate 3 in Retail, Charlie Bell School of Management
- Responsible Service of Alcohol, Catch Training
- Responsible Conduct of Gaming, Catch Training
References
References available upon request.
Timeline
Shift Manager
McDonald’s
10.2023 - Current
Wait Staff Member
Moorebank Sporties
01.2023 - 11.2023
Some College (No Degree) -
Ashcroft High School