Joss Heffernan
Sydney,Australia
Summary
Motivated Account Executive with 15 years of sales and client relationship management experience. Proven track record of exceeding targets and building strong partnerships. Seeking to drive growth and help customers overcome challenges to achieve their goals.
Overview
10
10
years of professional experience
Work History
Salesforce Sales Lead
Innovior
Sydney, NSW
06.2024 - Current
- Created product-related content such as webinars, blogs, and videos.
- Conducted market research to identify potential markets for existing products.
- Assisted in the development of sales strategies for existing products.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Identified potential new customers through research of industry trends and competitive analysis.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Account Executive
J4RVIS
Sydney, Australia
07.2022 - 05.2024
- Managed hybrid territory comprising Mid-Market and Enterprise accounts in diverse sectors, such as Commercial, Education, and Non-Profit.
- Established and fostered executive-level relationships with key clients resulting in substantial revenue growth.
- Responsible for RFX submissions.
- Developed and implemented strategic account plans to identify opportunities for cross-selling and upselling products and services.
- Built out our go-to-market strategy for Education and Non-Profit, while also responsible for industry revenue targets.
- Developed and implemented a comprehensive sales plan to increase revenue in assigned territory.
Account Executive
Salesforce
Sydney, Australia
05.2021 - 07.2022
- Responsible for finding and selling Salesforce's core solutions to net new customers
- Built strategic account plans to map stakeholders, track activity and create a roadmap for future opportunities
- Negotiated contracts and pricing agreements with clients to ensure profitability and customer satisfaction
- Collaborated with internal teams to create customized solutions for clients
- This included discovery, solution demonstration and proposal playbacks
- Working with Executive stakeholders to understand goals, challenges, drivers and more in order to consistently lead with value and have a positive impact on every account I worked with
Account Executive
Insight Enterprises
Sydney, Australia
02.2020 - 05.2021
- Responsible for 50+ Enterprise and Mid-Market accounts across ANZ.
- Tasked with creating and nurturing a healthy run-rate business with existing customers while working with various business units and SMEs to identify new opportunities.
- Identifying new whitespace opportunities in order to bring in new logos.
- I drove demand and awareness across Insight's Dynamics 365 capabilities and supported the wider team in driving D365 pipeline.
- Collaborated with cross-functional teams to deliver customized solutions to meet client needs and exceed performance targets.
Enterprise Account Executive
Oracle
Dublin, Ireland
07.2017 - 12.2019
- Responsible for selling ERP and SCM across a territory of Enterprise accounts in the UK and Ireland.
- Developed and implemented strategic sales plans to drive revenue growth and exceed quota targets for Enterprise Accounts.
- Managed relationships with key decision-makers to maintain executive alignment, identify new business opportunities, and expand market reach.
- Negotiated contract agreements and pricing structures to ensure mutually beneficial partnerships with enterprise clients.
- Collaborated cross-functionally with marketing, product, and customer success teams to deliver tailored solutions and exceptional service to enterprise customers.
Account Executive
Chrome Insurance
Dublin, Ireland
08.2014 - 07.2017
- APA qualification in General and Commercial Insurance
- Resolving client issues to ensure satisfaction and policy renewal
- Recognized team player and innovator
- Converting leads and referrals into new business
- Responsible for competitive intelligence and research of the marketplace
- Constantly staying on top of industry compliance and regulations, so I could keep my customers up to speed
Education
Certified Insurance Professional - Insurance
Insurance Institute of Ireland
Dublin, Ireland01.2015
Diploma - Sports and Recreation
Inchicore College
Dublin, Ireland05.2009
Skills
- Needs Assessment
- Pipeline Management
- Customer Relationship Management
- Sales Strategy
- Solution Selling
- Contract Negotiation
- Territory Management
- Business Development
Personal Information
- Date of Birth: 06/07/90
- Nationality: Irish
Affiliations
- Investing
- Sports - NRL, Golf, Football
- Music and Podcasts
- Personal Growth and Development
- Travel
Timeline
Salesforce Sales Lead
Innovior
06.2024 - Current
Account Executive
J4RVIS
07.2022 - 05.2024
Account Executive
Salesforce
05.2021 - 07.2022
Account Executive
Insight Enterprises
02.2020 - 05.2021
Enterprise Account Executive
Oracle
07.2017 - 12.2019
Account Executive
Chrome Insurance
08.2014 - 07.2017
Certified Insurance Professional - Insurance
Insurance Institute of Ireland
Diploma - Sports and Recreation
Inchicore College
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