Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Josselyn Yates

Kirwan ,QLD

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Brothers Leagues Club
01.2022 - Current
  • Facilitated smooth communication between departments to address issues proactively rather than reactively.
  • Greeted guests with friendly and professional acknowledgment to build rapport.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Identified and resolved customer complaints concerning food or lodging.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.

Hospitality Worker

Barrel N Brew
01.2017 - 01.2021
  • Trained new staff members on proper customer service and hospitality policies.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enforced policies and procedures to increase efficiency.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.
  • Identified and resolved customer complaints concerning food or lodging.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Monitored staff performance and provided feedback and guidance.
  • Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Accomplished multiple tasks within established timeframes.
  • Organized and detail-oriented with a strong work ethic.
  • Proven ability to develop and implement creative solutions to complex problems.

Aged Care Worker

Dave Lester
01.2004 - 01.2005
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Provided safe mobility support to help patient move around personal and public spaces.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
  • Assisted client with daily living needs to maintain self-esteem and general wellness.
  • Supported daily hygiene needs of patient by assisting with bathing, dressing, dental care and personal grooming.
  • Planned, prepared, and served meals and snacks according to prescribed diets.

Skills

  • Food Preparation
  • Transaction Processing
  • Supply Restocking
  • Time Management
  • Customer Service
  • Cleaning and sanitizing
  • Calm Under Pressure
  • Multitasking Abilities
  • Attention to Detail
  • Problem-solving skills
  • Food safety knowledge
  • Staff Training

Certification

current RSA

Current RSG

Covid safe certificate

basic beer and wine knowledge certificate

basic coffee knowledge certificate

Timeline

Hospitality Worker

Brothers Leagues Club
01.2022 - Current

Hospitality Worker

Barrel N Brew
01.2017 - 01.2021

Aged Care Worker

Dave Lester
01.2004 - 01.2005

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Josselyn Yates