Summary
Overview
Work History
Education
Skills
Websites
Volunteer Experience
Languages
Certificates And Compliance
Timeline
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Jou-shiuan Fu

Belconnen,Australia

Summary

An administrative professional with detail-oriented skills and cultural awareness demonstrates expertise in reception work, diary management, and customer service. The professional has experience with inquiry management, schedule coordination, and documentation organization. The professional uses the Microsoft Office Suite to handle document management, data organization, and presentation design. The Working With Vulnerable People (WWVP) Card serves as proof of readiness to work with various groups, including vulnerable populations. The professional demonstrates empathetic communication skills, together with strong time management and problem-solving competencies.

Overview

4
4
years of professional experience

Work History

Marketing

Chef Rainbow Pty. Ltd.
01.2023 - Current
  • New Brand Registration Support: The process of compliance with local laws and regulations was guided to the clients. The advice on brand name selection was given and the application process for trademarks and patents was assisted.
  • Document Translation and Administrative Support: Translated brand content into English and proofread marketing materials, ensuring accuracy. Managed document organisation and maintained project files using Microsoft Office.
  • Team Collaboration/Presentation: The team meetings and discussions were actively participated in, and the insights were shared which contributed to the ongoing team growth and enhancement. The presentation slides were created using Microsoft Office Suite and multimedia elements were incorporated and branding and objectives were aligned. The meetings were scheduled, and the agendas were prepared and the follow-up tasks were coordinated.

Chinese Tutor

Canberra Chinese School
01.2024 - 11.2024
  • Created educational lesson plans which accommodated different learning approaches for students at both primary and secondary levels.
  • Conducted student progress assessments to modify teaching methods which produced better learning results.
  • Maintained open communication with parents through regular updates about student performance and development needs.

Customer Service

Sharetea ANU
Canberra
04.2021 - 12.2022
  • The fast-paced retail environment required me to deliver outstanding customer service while processing cash transactions and responding to customer inquiries. The service area maintained its welcoming atmosphere through my efforts to keep it clean and organised. The experience helped me develop better communication abilities through my interactions with various customer demographics.

Online Internships in New Media Operation

Lingxun Office
04.2022 - 08.2022
  • I managed the Little Red Book channel account operations to enhance content promotion which resulted in better engagement and user reach. The platform analytics system helped me modify content strategies to match user preferences.

Education

Master - International Law and Diplomacy

Australian National University
Canberra, ACT
05.2025

Bachelor - Asian Studies

Australian National University
Canberra, ACT
11.2023

Skills

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Diary management
  • Customer service and communication
  • Time management and organization
  • Adaptability and problem-solving
  • Intercultural communication

Volunteer Experience

Chinese tutor, Canberra Chinese School, created educational lesson plans that accommodated different learning approaches for students at both primary and secondary levels, conducted student progress assessments to modify teaching methods that produced better learning results, maintained open communication with parents through regular updates about student performance and development needs

Languages

  • Chinese, Fluent
  • English, Fluent

Certificates And Compliance

  • CATTI International, issued date: 12/24, China International Communications Group
  • HSK Level 6, issued date: 10/24, Centre for Language Education and Cooperation
  • Working with Vulnerable People card, current and valid

Timeline

Chinese Tutor

Canberra Chinese School
01.2024 - 11.2024

Marketing

Chef Rainbow Pty. Ltd.
01.2023 - Current

Online Internships in New Media Operation

Lingxun Office
04.2022 - 08.2022

Customer Service

Sharetea ANU
04.2021 - 12.2022

Master - International Law and Diplomacy

Australian National University

Bachelor - Asian Studies

Australian National University
Jou-shiuan Fu