Summary
Overview
Work History
Education
Skills
Individual SkillSet
Certification
Timeline
Generic

Joumana Mercer

Bracken Ridge,QLD

Summary

My personal aim is to continually learn in an ever-changing world. Professionally I aim to continually grow in a dynamic employment environment. I am result-focused, thrive on challenges, and excel in offering innovative improvements, build success through meaningful engagement, ingenuity, Integrity and respect. Leading by example and thorough collaboration , I strive to add real value to people and culture, drawing from both individual and collective experiences and amplifying the success of both those around me and the collective mission of an organisation. I believe in creating positive change and the power of people.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Employment Support Consultant- DES

MAX Solutions
07.2024 - Current
  • Guide and advocate for individuals with disabilities, supporting them throughout their journey to find and maintain meaningful employment.
  • Individualized Support: Tailored support to meet each participant's unique needs and goals, which may include developing personalized employment plans, setting short and long-term goals, and arranging specialized assistance.
  • Job Preparation: Assist with tasks like resume writing, interview preparation, and job searching strategies, both online and in person.
  • Job Matching and Placement: Connect participants with suitable jobs based on their skills, experience, and interests.
  • In-Work Support: Provide ongoing support to both the employee and employers to ensure a successful and sustainable placement, including on-the-job training, communication support, and workplace adjustments.
  • Building Skills and Confidence: Helping participants build confidence, develop essential job skills, and overcome barriers to employment.
  • Liaising with Stakeholders: Communicate with employers, colleagues, and other relevant parties to facilitate a positive and inclusive work environment.
  • Accessing Support Services: Help participants access other relevant support services, such as health services or financial assistance, if needed.

Senior Employment Consultant

APM Fortitude Valley/Milton
06.2023 - 07.2024
  • Workforce Australia Caseload Management, Job Search and Placement Support, Post-Placement and Ongoing Support, Stakeholder and Community Engagement.
  • Jobseeker Support: Identify job seekers' skills, abilities, and barriers to employment.
  • Plan Development: Develop personalized job plans and pathways to employment.
  • Employer Engagement: Build and maintain relationships with local employers and community groups.
  • Placement and Support: Secure employment opportunities for job seekers and provide post-placement support to ensure job retention.
  • Mentorship and Leadership: Lead and mentor junior employment consultants, guiding them to achieve optimal outcomes.
  • Compliance and Quality: Ensure all services adhere to contractual and compliance requirements.
  • Training and Development: Enhance participants' employability through training and support service referrals.

Employment Consultant (Indigenous Specialist)

Wes.jobs Jobtrail
02.2023 - 06.2023
  • Short tenure due to Health Break.
  • Workforce Australia delivering contractual obligation using a culturally appropriate modality, Assessing individual needs and goals, developing tailored support plans, connecting job seekers with opportunities, providing ongoing support, building relationships with stakeholders, promoting cultural safety.
  • Building Relationships: Establishing strong connections with Indigenous communities, job seekers, and employers to foster trust and rapport.
  • Needs Assessment: Understanding the individual needs, aspirations, and barriers to employment faced by first nations/Indigenous people.
  • Job Preparation: Assisting with resume writing, interview skills, job searching, and other aspects of job readiness.
  • Job Matching: Connecting job seekers with suitable employment opportunities based on their skills and preferences.
  • Support and Mentorship: Providing ongoing support to both job seekers and employers to ensure successful placements and sustainable employment.
  • Culturally Safe Practices/Advocacy: Implementing culturally appropriate support and mentorship, ensuring workplaces are inclusive and respectful of Indigenous cultures.
  • Advocating for Indigenous employment and raising awareness about the importance of cultural competency in the workplace.
  • Stakeholder Engagement: Collaborating with various stakeholders, including employers, community organizations, and government agencies, to promote indigenous employment opportunities.
  • Program Development: Developed community programs within the Zillmere local area.
  • Internal Team L&D cultural awareness: Created and delivered internal team L&D cultural awareness training, focus on educating employees about cultural sensitivity in delivery of contractual obligations promoting empathy, and fostering a more inclusive and understanding delivery method.

Employment Consultant

ETC Employment & Training Company
06.2022 - 02.2023
  • Delivering Workforce Australia Services Contract, high performance customer service, meeting and exceeding KPIs, administration, working successfully with complex, diverse and vulnerable people.
  • Client Assessment: Conduct interviews, administer assessments, and analyze client skills, experience, and career goals to identify suitable job pathways.
  • Career Planning: Develop individualized career plans with clients, outlining steps to achieve their employment goals, including education, training, and job search strategies.
  • Job Search Support: Assist clients with resume and cover letter writing, interview preparation, job application processes, and job searching techniques.
  • Employer Engagement: Build relationships with employers, promote client skills and qualifications, and identify job opportunities that align with client needs.
  • Training and Development: Connect clients with relevant training programs, workshops, and other resources to enhance their skills and employability.
  • Post-Placement Support: Provide ongoing support to clients and employers to ensure successful job placement and retention.
  • Stakeholder Management: Develop and maintain relationships with key stakeholders, including employers, training providers, and community organizations.
  • Administration and Reporting: Manage client records, track progress, and prepare reports on program outcomes.

Store Manager, Sales, Social Media and Marketing

M & D Employment, Aspley & Petrie
06.2012 - 06.2022
  • Customer service, liaising with suppliers and owners, cash handling, product knowledge and education, meeting and achieving KPIs, general day to day store duties, pay posters, stock take, ordering and receiving goods, staff training, rostering.
  • Store Management: Oversee daily store operations, including opening and closing procedures, cash handling, and inventory management. Recruit, train, and supervise store staff, ensuring excellent customer service and adherence to company policies.
  • Manage store budget, control expenses, and maximize profitability. Maintain a clean, organized, and visually appealing store environment.
  • Sales: Develop and implement sales strategies to achieve sales targets and revenue goals.
  • Monitor sales performance, analyze data, and identify areas for improvement. Coach and motivate sales team to maximize sales and customer satisfaction.
  • Social Media & Marketing: Develop and execute social media strategies to promote the store, engage customers, and drive traffic. Create and curate engaging content for various social media platforms. Monitor social media trends, analyze performance metrics, and adjust strategies accordingly.
  • Collaborate with the marketing team (if applicable) to align social media efforts with overall marketing campaigns.
  • Customer Service: Ensure a positive and memorable shopping experience for all customers.
  • Handle customer inquiries, complaints, and feedback effectively.
  • Build and maintain positive customer relationship.

Assistant/ Duty manager

Hotel Mackay
  • Social Media Marketing, rostering and staff costing, gaming clearance, comply with all OH&S and OLGR Gaming Compliance and Machine Operations, staff training and staff compliance with OLGR , stock management, rotation, waste management and stock take, customer service, shift management.

National Sales Manager- Educational Psychologist

Performance plus
  • Sales, retail and wholesale product educational information development for 12 high end industry brands, Learning and development coordination, business management, social media and marketing, sex and relationship counseling, educational presentations at trade shows.

Vineyard Manager

Canyons Gate Vineyard, Yakima Washington State USA
  • Social Media and Marketing, administration, customer liaison, managing vineyard operations, catering functions/weddings/celebrations, cash handling, import and export.

Store Shift Supervisor

Specialty Fashion Group – City Chic DFO
  • Meeting and exceeding KPIs, assisting with membership/customer inquiries, styling, operating POS computer system, sending and receiving stock (internal and external), learning and development coordination.

Education

Master's abroad program - undefined

Sunshine Coast University

Masters - Psychology

Berkeley University
California
01.2008

Skills

  • Office 365
  • ESS Web
  • Workforce Australia For Providers
  • Pulse
  • Max connect
  • Learning and development software
  • Power BI
  • Laserfiche
  • Job Ready Live
  • DSS
  • Program Development internal software
  • Compliance Delivery and Comprehension

Individual SkillSet

  • Deed and Contractual Comprehension: Strong deed and contractual Comprehension, contract formation and history, the elements, Motivation to accurately delivery of contractual obligation Understanding the purpose/Importance of an organizations service delivery promise.
  • Communication and Collaboration: Ability to communicate clearly and effectively with staff, colleagues, and external stakeholders. Successfully managing relationships with various stakeholders, including clients, suppliers, and other internal and external parties. Building strong relationships through consistency and honesty
  • Leadership and Management: Ability to lead and motivate a team by doing and providing constructive individualized but consistent feedback that adheres to organization policy and procedures maintaining human cantered integrity and Empathy.
  • Claims and placement Management: Contributing to budget development, monitoring expenses, Claims and maintaining accurate records. Proficient in using industry specific computer applications for record-keeping, data analysis, and communication.
  • Compliance and Safety: Ensuring adherence to safety and contractual obligations, environmental standards, and company policies.
  • Organizational Skills: Ability to plan, prioritize, and manage multiple tasks and projects effectively.
  • Problem-Solving Skills/Dispute Resolution: Ability to identify and resolve complex issues with consideration of organization and human impact.
  • Adaptability: Adapt to new environments and requirements whilst remaining open to learn and grow

Certification

  • Blue Card-current,
  • Drivers license -Open C class
  • Certificate in conflict resolution.
  • Mental health first aid
  • Responsible Service of Alcohol - 2021, Responsible Service of Gambling - 2021, RMLV Certificate 2021, Approved Managers License 2021

Timeline

Employment Support Consultant- DES

MAX Solutions
07.2024 - Current

Senior Employment Consultant

APM Fortitude Valley/Milton
06.2023 - 07.2024

Employment Consultant (Indigenous Specialist)

Wes.jobs Jobtrail
02.2023 - 06.2023

Employment Consultant

ETC Employment & Training Company
06.2022 - 02.2023

Store Manager, Sales, Social Media and Marketing

M & D Employment, Aspley & Petrie
06.2012 - 06.2022

Assistant/ Duty manager

Hotel Mackay

National Sales Manager- Educational Psychologist

Performance plus

Vineyard Manager

Canyons Gate Vineyard, Yakima Washington State USA

Store Shift Supervisor

Specialty Fashion Group – City Chic DFO

Master's abroad program - undefined

Sunshine Coast University

Masters - Psychology

Berkeley University

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Joumana Mercer