Jovan Robinson
Findon,Australia
Summary
Hardworking Hospitality and Retail Specialist with 5 years of success in guaranteeing customer satisfaction through personable reservation services and attendance to guests' needs. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in returning customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Deli Clerk
Drakes Supermarkets
Torrensville, SA
09.2021 - Current
- Attend to customer requests and suggested additional menu items as appropriate to upsell products.
- Prevent food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Take special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Clean and sanitize dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Respond to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Restock supplies and prepared additional ingredients during downtime for expected busy periods.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Perform meat inspections and checked temperature environment to maximize food safety.
Customer Service Cashier
Adelaide Showgrounds
Wayville, SA
07.2021 - Current
- Monitor sales and merchandise displays for presentable condition, take corrective action by restocking or reorganizing products.
- Refund payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Organize store merchandise racks and displays to promote and maintain visually appealing environments.
- Use POS system to process sales, returns, online orders and gift card activations.
- Provide friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Food and Beverage Attendant
Bayswater Gardens Cranbrook Care
Abbotsford, NSW
01.2020 - 10.2020
- Create a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Craft special drink and cocktail menu items for seasonal offerings.
- Maintain stock levels of cups, lids, straws and condiments throughout shift.
- Limit portion sizes and used garnishes to control food costs.
- Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
- Train new staff members on company policies and procedures.
- Assist with conducting pre-shift meetings to review specials, menu changes and house counts.
- Monitor dining room inventory and replenished as necessary.
- Provide attentive service and proactively assessed guest needs.
- Deliver exceptional guest experiences through attentive service and quick response to issues.
- Work within applicable standards, policies and regulatory guidelines to promote a safe working environment.
- Set up glassware, liquor and other necessary supplies for special events.
Front of House Staff Member
Gloria Jeans
Bankstown, NSW
08.2019 - 11.2019
- Create a wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitor supply levels at counter and maintained customer areas to meet typical demands.
- Recommend products based on solid understanding of individual customer needs and preferences.
- Make and served brand-specific café beverages with focus on speed, quality and consistency.
- Update specials board display to boost sales.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Front of House Staff Member
Grill'd
Sydney, NSW
03.2018 - 07.2018
- Assist servers with delivering food, filling beverages and retrieving items for guests.
- Service bathrooms by cleaning surfaces and replacing soap.
- Disinfect frequently touched between guests to minimize infection risks.
- Establish welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Leverage hand-held trays and buffet carts to serve food and beverage items to guests.
- Utilize POS system to receive and process food and beverage orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Education
Bachelor Of Psychology -
Curtin University
Perth, WA03.2025
Skills
- Customer Engagement
- Adaptability and Flexibility
- Teamwork and Collaboration
- Employee Training and Supervision
- Heavy Lifting
- Cleanliness and Sanitation
- Verbal and Written Communication
- Stocking and Replenishing
- Honesty and Integrity
- Catering Events
Certification
- Higher School Certificate, PICNIC POINT HIGH SCHOOL
- Responsible Service Of Alcohol Certificate (RSA), CHP SCHOOL OF HOSPITALITY
- Responsible Conduct Of Gambling Certificate (RCG), CHP SCHOOL OF HOSPITALITY
- Food Safety Supervisor Certificate, CHP SCHOOL OF HOSPITALITY
References
- George Kanellos, Manager
Drakes Supermarkets
0499051630
Timeline
Service Deli Clerk
Drakes Supermarkets
09.2021 - Current
Customer Service Cashier
Adelaide Showgrounds
07.2021 - Current
Food and Beverage Attendant
Bayswater Gardens Cranbrook Care
01.2020 - 10.2020
Front of House Staff Member
Gloria Jeans
08.2019 - 11.2019
Front of House Staff Member
Grill'd
03.2018 - 07.2018
Bachelor Of Psychology -
Curtin University
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