Jovana Ilic

Operated in a target-driven sales environment focused on business development and client acquisition. (B2B)

• Generated new leads through targeted engagement strategies that expanded client base
• Built strong rapport and maintained professional relationships that enhanced client retention
• Delivered tailored product presentations that addressed specific client needs and increased interest
• Managed objections confidently and negotiated solutions

• Confidence in professional communication
• Negotiation and influencing skills
• Resilience and persistence
• Adopted a results-focused mindset to drive project success.

Provided comprehensive, individualized in-home care for two elderly clients over a two-year period, ensuring safety, dignity, and quality of life.

Key Contributions:

• Delivered person-centred support with daily living activities (mobility, hygiene, dressing, meals)
• Monitored health status and communicated changes to family members for timely interventions
• Coordinated medical appointments and managed schedules to ensure consistent healthcare access
• Maintained accurate informal documentation and updates
• Provided emotional companionship to alleviate social isolation and enhance overall well-being
• Managed household tasks, budgeting for groceries, and medication reminders

Professional Strengths Demonstrated:

• High level of responsibility and trustworthiness
• Strong time management and independent decision-making
• Compassionate client care and relationship building
• Risk awareness and safe work practices

Thrived in fast-paced, high-volume customer service environment, ensuring efficiency and teamwork.

• Delivered consistent high-level customer service
• Processed cash transactions and balanced registers with precision, contributing to financial accuracy.
• Maintained strict hygiene and safety standards
• Assisted in training new staff members
• Coordinated service during peak periods, maintaining high standards of quality and speed.

• Team collaboration
• Problem resolution
• Demonstrated commitment to quality and consistency in all tasks