Jovanka Bizumic
Marong,VIC
Summary
Driven to deliver exceptional service, I leveraged strong interpersonal skills and detail-oriented cash management at Family Videoland Eaglehawk to enhance customer satisfaction and boost sales by 10%. My experience at Castlemaine Health underscores my commitment to team collaboration and achieving high service standards, showcasing my ability to thrive in diverse environments. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
14
14
years of professional experience
Work History
Health Care Worker
Castlemaine Health
02.2017 - 10.2023
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
- Maintained frequent supervision of residents unable to call for assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Conferred with supervisor to discuss patient condition and medical care.
- Used company software and databases to maintain records of services performed and patient conditions.
- Improved patient satisfaction by providing compassionate and empathetic care.
PCA
AdventCare
12.2014 - 08.2016
- Collaborated with co-workers to ensure the delivery of efficient, high-quality service.
- Consistently received positive feedback from residents on performance.
- Accurately documented all elements of resident assessment, medications, requirements for follow-up care.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements
- Answered patient assistance calls, assessed needs and offered qualified support
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance
Assistant Store Manager
Family Videoland Eaglehawk
09.2011 - 11.2013
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Dedicated to continuously improving sales abilities and product knowledge.
- Responded to all customer inquiries thoroughly and professionally.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Assigned employees to specific duties to best meet the needs of the store.
- Encouraged development of new and existing staff with positive reinforcement.
- Updated customer orders from start to finish in an accurate and timely manner.
- Increased sales by 10%, managed up to 50 calls per day.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Waitress
Gold Mines Hotel
01.2010 - 12.2010
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Inspected dishes and utensils for cleanliness.
- Used cash registers and credit card machines to cash out customers.
- Building rapport with customer's.
Education
Certificate II in Hospitality - Hospitality
Gordon Institute of TAFE
Geelong, VICDiploma of Travel & Tourism
Torrens University Australia
Melbourne, VIC2025
Tourism Certificate III - Travel and tourism
Bendigo TAFE
Bendigo, VIC05.2017
Certificate III in Tourism - Statement of Attainment
Prepare And Serve Espresso Coffee
Bendigo Tafe,Vic05.2017
First Aid Certificate II - Delivery of First Aid including CPR
Bendigo TAFE
Bendigo, VIC04.2017
Galileo - Travel agents computer reservation system
Bendigo TAFE
Bendigo, VIC02.2017
Retail Certificate II - Customer service and retail sales
Sureway
Eaglehawk, VIC03.2011
Skills
- Working as an individual and as a team member
- Applying knowledge of own role as part of a team
- Applying teamwork skills to a range of situations
- Willing to provide and accept feedback
- Traveled internationally and domestically
- Positive and friendly
- Cash handling and management
- Detail-oriented
- Exceptional time management skills
- Strong interpersonal skills
- Goal-oriented
- Customer-focused
- Adherence to high customer service standards
Personal Qualities and Skills
- Bilingual - English and German
- Caring
- Strong communication skills
- Hard worker
- Honest
- Reliable
- Responsible
- Supportive
- Sympathetic
- Trustworthy
Referees
Caitlin Evans - Nurse Unit Manager/Castlemaine Health
547 13636
Jason Marshall- Manager/Family Videoland Eaglehawk
0488 252 777
Christine Ross-Hotel Manager/Owner
0427 021 237
Michelle McNicol- Nurse Unit Manager/Castlemaine Health
0409 972 635
Timeline
Health Care Worker
Castlemaine Health
02.2017 - 10.2023
PCA
AdventCare
12.2014 - 08.2016
Assistant Store Manager
Family Videoland Eaglehawk
09.2011 - 11.2013
Waitress
Gold Mines Hotel
01.2010 - 12.2010
Certificate II in Hospitality - Hospitality
Gordon Institute of TAFE
Diploma of Travel & Tourism
Torrens University Australia
Tourism Certificate III - Travel and tourism
Bendigo TAFE
Certificate III in Tourism - Statement of Attainment
Prepare And Serve Espresso Coffee
First Aid Certificate II - Delivery of First Aid including CPR
Bendigo TAFE
Galileo - Travel agents computer reservation system
Bendigo TAFE
Retail Certificate II - Customer service and retail sales
Sureway
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