Summary
Overview
Work History
Education
Skills
Certification
Extracurricular Activities
Coursework
Languages
Timeline
Generic

Jovia Fortunate Namusese

Victoria Park,Australia

Summary

With experience in creating a welcoming and inclusive atmosphere, I have a deep satisfaction in connecting with individuals from diverse backgrounds. My ability to establish a warm and inviting environment enables me to deliver exceptional service with grace, ensuring effective interactions with customers. Possessing a strong sense of organization, I actively contribute to collaborative efforts within my team, demonstrating outstanding communication, multitasking, and time management skills. Thriving in fast-paced and demanding environments, I excel at calmly juggling multiple tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Mathematics & English Tutor

Ace Tutoring
05.2024 - Current
  • Provided learning support to students either individually or in small group study sessions to review principles, solve problems or prepare for tests
  • Identified students' learning needs
  • Created personalised lesson plans that are tailored to student's needs to help them meet their learning goals
  • Maintained updated learners' files and records
  • Sourced learning materials, textbooks, software and equipment to facilitate learning
  • Assessed students' progress and providing feedback and encouragement

Administrative Assistant

Orion Education
01.2023 - 05.2023
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Assisted coworkers and staff members with special tasks on daily basis.

All-rounder

Roti King
07.2021 - 02.2023
  • Ensured a positive customer experience by providing excellent service and attending to customer needs
  • Addressed customer inquiries, concerns, and special requests promptly and professionally
  • Provided exceptional customer service and created a welcoming dining experience
  • Collaborated as a team member to achieve high levels of customer satisfaction
  • Ensured adherence to rigorous food hygiene standards through regular audits, maintaining impeccable cleanliness and strict compliance in the restaurant
  • Provided timely assistance to all areas in the restaurant such as dish washing, serving, working the till, to ensure no area was left uncovered

Volunteer

Red Cross Shop
12.2019 - 07.2021
  • Provided exceptional customer service and ensured a positive shopping experience for customers
  • Assisted customers in product selection, addressing inquiries, and resolving issues promptly and professionally
  • Operated the cash register and handled financial transactions accurately
  • Assisted in inventory management, including receiving and restocking products
  • Collaborated with team members to achieve sales targets and promote store initiatives
  • Utilized strong communication skills to effectively interact with customers and colleagues

Education

Bachelor of Science - Financial Mathematics Major

Curtin University
01.2023

German Language

Goethe- Institut
01.2019

A- level - Mathematics, Economics, IT, German

Gayaza High School
12.2018

Skills

  • Innovative lesson planning
  • Strong vocabulary skills
  • Organizational and time management skills
  • Conflict resolution techniques
  • Group facilitation
  • Attention to Detail
  • Time Management
  • Computer Skills

Certification

Curtin Extra Certificate

Extracurricular Activities

  • Team Member, Joondalup Innovation Challenge, 06/01/21

 Collaborated with a team to analyse real-world problems and deliver timely solutions 


  • Team Leader, New to Curtin Mentor, 02/01/21 - 06/30/21,

Assisted first-year students through a structured guidance program that further enhanced my abilities in leadership and communication


  • Participant, Design Your Curtin Experience, 02/01/20 - 12/31/20,

Participated in tailored programs that extend and enhance their leadership competencies 


  • Participant, The Mentorship Program, 01/01/19 - 06/30/19,

Participated in tailored programs that extend and enhance their leadership competencies. Assembled a team of individuals to start up and run an event planning business at the end of the 6-month course

Coursework

  • Calculus
  • Linear Programming
  • Statistical Modelling
  • Financial Mathematics
  • Data Analysis
  • Economics
  • Mathematical Statistics
  • Operations Research
  • Statistical Communication
  • Accounting

Languages

English
Native or Bilingual
German
Limited Working
Korean
Elementary

Timeline

Mathematics & English Tutor

Ace Tutoring
05.2024 - Current

Administrative Assistant

Orion Education
01.2023 - 05.2023

All-rounder

Roti King
07.2021 - 02.2023

Volunteer

Red Cross Shop
12.2019 - 07.2021

German Language

Goethe- Institut

A- level - Mathematics, Economics, IT, German

Gayaza High School

Bachelor of Science - Financial Mathematics Major

Curtin University
Jovia Fortunate Namusese