Jovia Fortunate Namusese
Victoria Park,Australia
Summary
With experience in creating a welcoming and inclusive atmosphere, I have a deep satisfaction in connecting with individuals from diverse backgrounds. My ability to establish a warm and inviting environment enables me to deliver exceptional service with grace, ensuring effective interactions with customers. Possessing a strong sense of organization, I actively contribute to collaborative efforts within my team, demonstrating outstanding communication, multitasking, and time management skills. Thriving in fast-paced and demanding environments, I excel at calmly juggling multiple tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Mathematics & English Tutor
Ace Tutoring
WA, Australia
05.2024 - Current
- Provided learning support to students either individually or in small group study sessions to review principles, solve problems or prepare for tests
- Identified students' learning needs
- Created personalised lesson plans that are tailored to student's needs to help them meet their learning goals
- Maintained updated learners' files and records
- Sourced learning materials, textbooks, software and equipment to facilitate learning
- Assessed students' progress and providing feedback and encouragement
Administrative Assistant
Orion Education
Perth, WA
01.2023 - 05.2023
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
All-rounder
Roti King
Perth, Australia
07.2021 - 02.2023
- Ensured a positive customer experience by providing excellent service and attending to customer needs
- Addressed customer inquiries, concerns, and special requests promptly and professionally
- Provided exceptional customer service and created a welcoming dining experience
- Collaborated as a team member to achieve high levels of customer satisfaction
- Ensured adherence to rigorous food hygiene standards through regular audits, maintaining impeccable cleanliness and strict compliance in the restaurant
- Provided timely assistance to all areas in the restaurant such as dish washing, serving, working the till, to ensure no area was left uncovered
Volunteer
Red Cross Shop
Bentley, Australia
12.2019 - 07.2021
- Provided exceptional customer service and ensured a positive shopping experience for customers
- Assisted customers in product selection, addressing inquiries, and resolving issues promptly and professionally
- Operated the cash register and handled financial transactions accurately
- Assisted in inventory management, including receiving and restocking products
- Collaborated with team members to achieve sales targets and promote store initiatives
- Utilized strong communication skills to effectively interact with customers and colleagues
Education
Bachelor of Science - Financial Mathematics Major
Curtin University
01.2023
German Language
Goethe- Institut
01.2019
A- level - Mathematics, Economics, IT, German
Gayaza High School
12.2018
Skills
- Innovative lesson planning
- Strong vocabulary skills
- Organizational and time management skills
- Conflict resolution techniques
- Group facilitation
- Attention to Detail
- Time Management
- Computer Skills
Certification
Curtin Extra Certificate
Extracurricular Activities
- Team Member, Joondalup Innovation Challenge, 06/01/21
Collaborated with a team to analyse real-world problems and deliver timely solutions
- Team Leader, New to Curtin Mentor, 02/01/21 - 06/30/21,
Assisted first-year students through a structured guidance program that further enhanced my abilities in leadership and communication
- Participant, Design Your Curtin Experience, 02/01/20 - 12/31/20,
Participated in tailored programs that extend and enhance their leadership competencies
- Participant, The Mentorship Program, 01/01/19 - 06/30/19,
Participated in tailored programs that extend and enhance their leadership competencies. Assembled a team of individuals to start up and run an event planning business at the end of the 6-month course
Coursework
- Calculus
- Linear Programming
- Statistical Modelling
- Financial Mathematics
- Data Analysis
- Economics
- Mathematical Statistics
- Operations Research
- Statistical Communication
- Accounting
Languages
English
Native or Bilingual
German
Limited Working
Korean
Elementary
Timeline
Mathematics & English Tutor
Ace Tutoring
05.2024 - Current
Administrative Assistant
Orion Education
01.2023 - 05.2023
All-rounder
Roti King
07.2021 - 02.2023
Volunteer
Red Cross Shop
12.2019 - 07.2021
German Language
Goethe- Institut
A- level - Mathematics, Economics, IT, German
Gayaza High School
Bachelor of Science - Financial Mathematics Major
Curtin University