Joy Agata
Kiama,NSW
Summary
Demonstrated ability to provide emotional support, showcasing exceptional interpersonal skills. Resourceful, and well-known for high productivity and efficient task completion. Specialize in inventory management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and positive customer experiences. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress Supervisor
Olive & Vine
Kiama, NSW
12.2023 - Current
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Distributed food to service staff for prompt delivery to customers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Resolved customer complaints in a timely manner with professionalism.
Cafe Manager
The Brooding Italian
Kiama, NSW
09.2020 - Current
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected equipment regularly to identify potential maintenance needs before they become costly repairs.
- Provided exceptional customer service by greeting customers warmly, taking orders accurately, and making sure drinks were prepared correctly.
- Interacted with vendors regarding orders placed for cups, lids, napkins paper towels, ensuring timely delivery of goods.
- Coached staff on strategies to enhance performance and improve customer relations.
- Developed menu items to help keep profits up and prices affordable for customers by balancing high and low food costs.
- Monitored food quality regularly to ensure it was up to required standards.
- Delegated work to staff, setting priorities and goals.
Boutique Wine Salesperson
Battistero
Siena , Siena
10.2019 - 02.2020
- Worked with customers to determine their needs and recommend appropriate wine selections.
- Answered customer inquiries regarding product features, pricing, and availability.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Developed relationships with local restaurants, bars, stores, and other potential buyers of on-premise wines.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Arranged tours, taxis or restaurant reservations for customers.
- Responded to inquiries and room requests made online, by phone, and via email.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Contacted housekeeping or maintenance staff to report room or building issues.
Interpreter
Caltagirone municipal
Caltagirone , Caltagirone
01.2019 - 09.2019
- Coached, developed and motivated team to achieve revenue goals.
- Interpreted verbal conversations between individuals with limited English proficiency.
- Traveled with or guided tourists who speak another language to appreciate context and culture of foreign setting.
- Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
Support Worker
Casa Dell'angelo
Caltagirone, Caltagirone
01.2015 - 07.2015
- Provided emotional support and companionship to enhance clients' well-being.
- Managed challenging behavior from clients in a calm manner by utilizing de-escalation techniques.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Organized leisure activities for clients in the community.
Education
Bachelor of Arts - Communications Science
University of SIena
Siena 07-2020
GED -
LSI Berkeley Languages
Berkeley 04-2016
High School Diploma -
Maria Ausiliatrice, Humanistic Science
Caltagirone, Sicily 06-2015
Skills
- Handling stressful situations with composure
- Scheduling
- Customer service
- Staff management
- Barista expertise
- Customer experience management
- Disability support
- Patient-centered care
- Attention to detail
- First aid and CPR
- Positive reinforcement
- Problem solving
- Hygiene standards
Languages
Italian
Native/ Bilingual
English
Native/ Bilingual
Spanish
Full Professional
Certification
- First Aid
- CPR
- NSW Driver Licence
- Working with Children check
- Police check
- Basic emergency life support
- EILTS Test
- 5 years of Psychology, Pedagogy, Anthropology, and Sociology diploma
Volonteer in a Nursing home in my hometown (Caltagirone)
- Provide several supports to older people to improve their quality of life
- Always respectful, kind, and consistent with the behavior set in the code
- My only goal is to improve their lives, listen to them, and make them comfortable with me.
Assistant at the Associazione Dell'Angelo
- When working with kids with special needs, it's helpful to use positive, supportive, and specific language that promotes inclusion and understanding here are my key words:
- Empathy, encouragement and visual support (using pictures, symbols, or written instructions to aid understanding
Affiliations
- Fitness Enthusiast: Regularly attend gym sessions and participate in dance classes, demonstrating commitment to a healthy and active lifestyle.
- Entrepreneur: Manage multiple income streams, including dog walking services and overseeing holiday accommodation rentals.
- Time Management Pro: Effectively balance a full-time managerial role at a café with various supplementary activities, showcasing exceptional organizational and punctuality skills.
Timeline
Waitress Supervisor
Olive & Vine
12.2023 - Current
Cafe Manager
The Brooding Italian
09.2020 - Current
Boutique Wine Salesperson
Battistero
10.2019 - 02.2020
Interpreter
Caltagirone municipal
01.2019 - 09.2019
Support Worker
Casa Dell'angelo
01.2015 - 07.2015
- First Aid
- CPR
- NSW Driver Licence
- Working with Children check
- Police check
- Basic emergency life support
- EILTS Test
- 5 years of Psychology, Pedagogy, Anthropology, and Sociology diploma
Bachelor of Arts - Communications Science
University of SIena
GED -
LSI Berkeley Languages
High School Diploma -
Maria Ausiliatrice, Humanistic Science
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