Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Languages
Visa Status
References
Timeline
Generic

JOY EKPENYONG

Crawley,WA

Summary

A goal-oriented and adaptable professional with experience in administrative support, customer service, retail support, and stakeholder engagement. Skilled in managing front-desk operations, handling high volumes of calls and inquiries, scheduling appointments, processing payments, maintaining accurate records, and ensuring smooth office workflows. Excellent at delivering exceptional client and patient experiences through strong interpersonal skills, emotional intelligence, and a professional, empathetic approach. Proficient in Microsoft Office Suite, data entry, and CRM systems, with the ability to learn new processes quickly, and work effectively both independently and in collaborative, results-driven teams.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Manager (Hybrid)

Girls Empowerment and Mentorship Scheme (GEMS AFRICA)
01.2020 - 01.2025
  • Defined and directed project goals, objectives, critical success factors, milestones, and risks for project completions.
  • Managed programs within established cost, schedule, and performance parameters.
  • Identified resources needed, and when appropriate, distributed responsibilities to manage and execute the project objectives and deliverables. Coordinated a digital training project for young women.
  • Researched, analyzed, and proposed solutions to project issues. Measure and report progress, and take corrective action as appropriate. Presented findings and progress reports to internal and external stakeholders.

Fashion Retail Assistant

Malicha Clothings
Uyo, Nigeria
06.2022 - 12.2022
  • Assisted customers in selecting clothing and accessories based on personal style.
  • Processed sales transactions accurately using point-of-sale systems.
  • Collaborated with team members to maintain a clean and welcoming store environment.
  • Managed inventory by restocking shelves and organizing merchandise displays.

Social Media Manager (Remote)

GrowthTecnic
01.2021 - 12.2022
  • Managed all marketing campaigns, including events, social media, etc. Exceeded social media campaign goal by 23% while expanding traffic by 55%.
  • Analyzed and reported social media presence, engagement and effectiveness on all platforms.
  • Increased company's social media page following by 40% while running adverts with a 50% + conversion rate.

Customer Service Representative

Adenalso Homes
05.2021 - 06.2022
  • Served as the first point of contact for clients, providing a warm welcome, and handling a high volume of incoming and outgoing calls.
  • Managed schedules, processed payments, and maintained accurate transaction records.
  • Successfully facilitated the sale of lands and buildings, ensuring a smooth and professional customer experience from inquiry to purchase.

Team Lead (E-Church)

The Pistis Place
Uyo
10.2016 - 01.2021
  • Wrote and edited copy across multiple platforms, which help to maintain a consistent marketing message. Wrote over 200 content. Increased social media page followings by over 80%.
  • Coordinated the team for content, graphic design, web, and social media management. Was responsible for brainstorming and creating multimedia for online content.

Customer Service Support/ Digital Marketer

36Zero.ng
01.2019 - 01.2020
  • Developed targeted digital marketing strategies to enhance brand visibility.
  • Created compelling content for blogs, emails, and website updates.
  • Collaborated with cross-functional teams for integrated marketing efforts.

Retail Assistant

Family-owned business
Uyo, Nigeria
01.2013 - 01.2017
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Managed inventory levels and restocked merchandise on the sales floor.
  • Processed transactions efficiently using point-of-sale systems.
  • Maintained store cleanliness and organized product displays to enhance shopping experience.
  • Handled customer complaints professionally and resolved issues effectively.

Education

B.Sc. - Microbiology

University of Uyo
Uyo, Nigeria
06-2017

Skills

  • Social media management
  • Business management support
  • Relationship management
  • Office management support
  • Administrative assistance
  • Project management
  • Content development strategy
  • Digital marketing
  • Ability to generate new, unique solutions
  • Excellent communication skills
  • Interpersonal skills
  • Strong organizational skills
  • Leadership skills
  • Problem-solving skills
  • Strategic thinking skills
  • Strong analytical skills
  • Ability to effectively prioritize

Certification

  • Young Africans Leaders Initiative Certificate
  • HSE 1 and 2
  • Several Customer support, Content Marketing and Social Media Marketing Courses
  • Digital marketing (Hubspot Academy)

Volunteer Experience

  • One Girl One Pad initiative
  • Iranwo Foundation
  • Speak for Me Campaign
  • Theresa Nde Foundation
  • You think Centre - SDG Youth Volunteer
  • Creation Care
  • Uduak Charles Diaries
  • Pink October Campaign

Languages

English
Native/ Bilingual
Korean
Limited

Visa Status

  • Student Visa (Dependent -Postgraduate Research Sector)

References

References available upon request.

Timeline

Fashion Retail Assistant

Malicha Clothings
06.2022 - 12.2022

Customer Service Representative

Adenalso Homes
05.2021 - 06.2022

Social Media Manager (Remote)

GrowthTecnic
01.2021 - 12.2022

Project Manager (Hybrid)

Girls Empowerment and Mentorship Scheme (GEMS AFRICA)
01.2020 - 01.2025

Customer Service Support/ Digital Marketer

36Zero.ng
01.2019 - 01.2020

Team Lead (E-Church)

The Pistis Place
10.2016 - 01.2021

Retail Assistant

Family-owned business
01.2013 - 01.2017

B.Sc. - Microbiology

University of Uyo

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