Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic
Joy Gesolgani

Joy Gesolgani

Summary

Dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized and excellent relationship-builder with good communication, time management and multitasking skills focused on boosting business short- and long-term success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

People Performance Department Manager

Microm Group Pty Ltd
07.2023 - Current

I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts. I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers. I escalate safety and security matters to the Restaurant Manager where necessary.
In addition to supervising employees, I am responsible for ensuring the restaurant is appropriately staffed with well-trained, happy and motivated employees.

People Performance Department Manager

Microm Group Pty Ltd
07.2023 - Current

I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts. I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers. I escalate safety and security matters to the Restaurant Manager where necessary.
In addition to supervising employees, I am responsible for ensuring the restaurant is appropriately staffed with well-trained, happy and motivated employees.

Shift Manager

Microm Group Pty Ltd
07.2023 - Current

I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and implementing corrective actions to ensure a safe working environment for all employees and customers. I escalate safety and security matters to the Restaurant Manager

People Performance Department Manager

Eden Corporation Pty Ltd
07.2020 - 06.2023

I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts. I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers. I escalate safety and security matters to the Restaurant Manager where necessary.
In addition to supervising employees, I am responsible for ensuring the restaurant is appropriately staffed with well-trained, happy and motivated employees.

Shift Manager

Eden Corporate Pty Ltd
07.2014 - 07.2023

I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts. I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and implementing corrective actions to ensure a safe working environment for all employees and customers. I escalate safety and security matters to the Restaurant Manager

Customer Experience Department Manager

Eden Corporation Pty Ltd
04.2018 - 06.2020

I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts.
I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers. I escalate safety

and security matters to the Restaurant Manager where necessary.
In addition to supervising employees, I am responsible for ensuring that each McDonald's customer receives the best possible experience, every time they visit the restaurant

Restaurant Manager

Golden Arches Development - GenSan Highway
02.2014 - 05.2014

Ensure quality, service, cleanliness and values are on top of the line
Execute shadow of a leader through obeying company's rule and policies
Communicate effectively and efficiently with customers and the team
Sets Branch targets in terms of sales, QSC & V
(Quality, Service, Cleanliness and Values) and cost to attain best possible business results
Displays positive disposition, demonstrates and promotes teamwork
Responsible for sales building, increasing guest counts and average per transaction
Demonstrates and reinforces the leadership behaviors and basic people minimums (uniform, crew schedules etc.) necessary to gain commitment from crew and leadership
Leads and develops people to execute outstanding QSC & V, build sales and control costs to deliver optimum business results
Executes, enforces and manages all food safety and sanitation and health safety
Ensures all security procedures and cash handling policies and procedures are executed properly (cash deposits, staggered method of open/close procedures.

Restaurant Manager

Golden Arches Development SM Gensan
10.2012 - 01.2014

Ensure quality, service, cleanliness and values are on top of the line
Execute shadow of a leader through obeying company's rule and policies
Communicate effectively and efficiently with customers and the team
Sets Branch targets in terms of sales, QSC & V
(Quality, Service, Cleanliness and Values) and cost to attain best possible business results
Displays positive disposition, demonstrates and promotes teamwork
Responsible for sales building, increasing guest counts and average per transaction
Demonstrates and reinforces the leadership behaviors and basic people minimums (uniform, crew schedules etc.) necessary to gain commitment from crew and leadership
Leads and develops people to execute outstanding QSC & V, build sales and control costs to deliver optimum business results
Executes, enforces and manages all food safety and sanitation and health safety
Ensures all security procedures and cash handling policies and procedures are executed properly (cash deposits, staggered method of open/close procedures.

Restaurant Manager

Golden Arches Development KCC Gensan
02.2008 - 01.2011

Ensure quality, service, cleanliness and values are on top of the line
Execute shadow of a leader through obeying company's rule and policies
Communicate effectively and efficiently with customers and the team
Sets Branch targets in terms of sales, QSC & V
(Quality, Service, Cleanliness and Values) and cost to attain best possible business results
Displays positive disposition, demonstrates and promotes teamwork
Responsible for sales building, increasing guest counts and average per transaction
Demonstrates and reinforces the leadership behaviors and basic people minimums (uniform, crew schedules etc.) necessary to gain commitment from crew and leadership
Leads and develops people to execute outstanding QSC & V, build sales and control costs to deliver optimum business results
Executes, enforces and manages all food safety and sanitation and health safety
Ensures all security procedures and cash handling policies and procedures are executed properly (cash deposits, staggered method of open/close procedures.


Education

Elementary -

Dadiangas West Central Elementary School

Secondary -

Notre Dame of Dadiangas for Girls

College, Bachelor of Science in Commerce Major in Management Accounting -

Notre Dame Dadiangas University

Elementary -

Dadiangas West Central Elementary School

Secondary -

Notre Dame of Dadiangas for Girls

College, Bachelor of Science in Commerce Major in Management Accounting -

Notre Dame Dadiangas University

Skills

  • Teamwork and Collaboration
  • Problem Resolution
  • MS Office
  • Excellent Communication
  • Problem-Solving
  • Customer Service
  • Supervision and leadership
  • First Aid/CPR
  • Recruitment
  • Employee Scheduling
  • Effective leader
  • Leadership Development
  • Team training and development

Certification

  • RTO Restaurant Workplace Supervisor March 22, 2023
  • Certificate III in Retail SIR30216 January 29, 2020
  • Leading Great Restaurants July 8-12, 2019
  • People Performance Course August 28, 2018
  • Product Quality Course August 24, 2018
  • Customer Experience Course May 23, 2018
  • Introduction to Department Management May 23, 2018
  • Shift Management Excellence January 22, 2014
  • Business Leadership Program, 07/24/12 - 07/27/12
  • Restaurant Leadership Program, 09/12/10 - 09/16/10
  • Crew Orientation Program Workshop, 08/13/10
  • Effective Management Practices, 11/2009
  • Advance Shift Management Course, 11/04/08 - 11/06/08
  • Food Safety Class, 01/29/07
  • Basic Shift Management Course, 01/29/07 - 02/02/07

References

  • Ronnie Diego - McDonald’s Karratha +61 420 489 646
  • Carlo Villaver - McDonald’s Busselton 0421 854 700
  • Arlene Salarda - McDonald’s Karratha 0418 917 200
  • Tania Mesch - McDonald’s Broome 0418 917 200

Timeline

People Performance Department Manager

Microm Group Pty Ltd
07.2023 - Current

People Performance Department Manager

Microm Group Pty Ltd
07.2023 - Current

Shift Manager

Microm Group Pty Ltd
07.2023 - Current

People Performance Department Manager

Eden Corporation Pty Ltd
07.2020 - 06.2023

Customer Experience Department Manager

Eden Corporation Pty Ltd
04.2018 - 06.2020

Shift Manager

Eden Corporate Pty Ltd
07.2014 - 07.2023

Restaurant Manager

Golden Arches Development - GenSan Highway
02.2014 - 05.2014

Restaurant Manager

Golden Arches Development SM Gensan
10.2012 - 01.2014

Restaurant Manager

Golden Arches Development KCC Gensan
02.2008 - 01.2011

Elementary -

Dadiangas West Central Elementary School

Secondary -

Notre Dame of Dadiangas for Girls

College, Bachelor of Science in Commerce Major in Management Accounting -

Notre Dame Dadiangas University

Elementary -

Dadiangas West Central Elementary School

Secondary -

Notre Dame of Dadiangas for Girls

College, Bachelor of Science in Commerce Major in Management Accounting -

Notre Dame Dadiangas University
Joy Gesolgani