JOY HARTIGAN
Madeley,WA
Summary
Experienced with client assessment and career planning, empowering individuals to achieve their employment objectives. Utilizes tailored coaching techniques to address varied career needs and overcome barriers. Strong understanding of labor market trends and resume optimization, driving successful job placements.
Experienced career development professional prepared to excel in guiding individuals toward their employment goals. Strong focus on team collaboration and achieving tangible results. Adept in communication, coaching, and problem-solving. Known for adaptability and reliability in dynamic environments.
Career development professional with robust history of empowering individuals to achieve their employment goals. Proven ability to design and implement career coaching strategies that enhance client success. Valued for collaborative approach and adaptability in dynamic environments, with strong skills in career counselling and motivational interviewing.
Career development professional with robust history of empowering individuals to achieve their employment goals. Proven ability to design and implement career coaching strategies that enhance client success. Valued for collaborative approach and adaptability in dynamic environments, with strong skills in career counselling and motivational interviewing.
Overview
31
31
years of professional experience
Work History
Job Coach/Employment & Training Consultant
Atwork Australia
07.2023 - Current
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Established a supportive environment for clients, conducting regular check-ins to address any concerns or obstacles during the job search process.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
- Conducted mock interviews to help clients prepare for interviews with potential employers.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategising.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
Office Assistant / Receptionist (Part-time)
Level Steel Engineering and Construction
03.2020 - 11.2023
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Dental Clinic Assistant
Hocking Dental Care
11.2021 - 05.2022
- Helped front desk staff register and process patients.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
Eyelash Extension Specialist (Self-Employed)
JLashez Eyelash Extensions
05.2014 - 03.2017
- Participated in ongoing training sessions to remain up-to-date on industry trends and best practices for lash extensions.
- Expanded service offerings by mastering advanced techniques such as volume lashing and hybrid sets.
- Provided thorough consultations prior to service, ensuring clients received desired results while protecting the health of their natural lashes.
- Received consistent positive feedback from clients on exceptional attention to detail in eyelash application techniques.
- Developed strong rapport with clientele through exceptional communication skills and attentiveness during appointments.
- Utilized exceptional customer service skills throughout lash consultations and services.
- Answered phone calls and emails to schedule client appointments.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
Orthodontic / Dental Nurse
Harmony Orthodontics
06.2001 - 07.2006
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
- Maintained adequate stock of emergency drugs, dental materials and instruments to deliver high-quality patient care.
Receptionist
Nu-Phase Electrical Engineering Supplies
03.1994 - 03.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, customer invoices, accounts payable and receivable, photocopying, scanning, and faxing documents.
- Strengthened vendor relationships through regular communication and timely coordination of services.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Organized, maintained and updated information in computer databases.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
No Degree - Yr 12 Certificate
Esperance Senior High School
Esperance, WABachelor of Science - Bachelor of Counselling
Australian Institute of Professional Counsellors
Australia01-2027
No Degree - Counseling
Diploma of Counselling
Perth, WA07-2017
No Degree -
Oral Health Centre of WA (OHCWA)
Perth, WA07-2000
No Degree - Office Clerical
Certificate 3 in Office Clerical Proficiency
Perth, WA07-1995
Skills
- Skill development
- Progress monitoring
- Service plans
- Job search strategies
- Data gathering
- Skills testing
- Interview coaching
- Coaching meetings
- Job search planning
Timeline
Job Coach/Employment & Training Consultant
Atwork Australia
07.2023 - Current
Dental Clinic Assistant
Hocking Dental Care
11.2021 - 05.2022
Office Assistant / Receptionist (Part-time)
Level Steel Engineering and Construction
03.2020 - 11.2023
Eyelash Extension Specialist (Self-Employed)
JLashez Eyelash Extensions
05.2014 - 03.2017
Orthodontic / Dental Nurse
Harmony Orthodontics
06.2001 - 07.2006
Receptionist
Nu-Phase Electrical Engineering Supplies
03.1994 - 03.1998
No Degree - Yr 12 Certificate
Esperance Senior High School
Bachelor of Science - Bachelor of Counselling
Australian Institute of Professional Counsellors
No Degree - Counseling
Diploma of Counselling
No Degree -
Oral Health Centre of WA (OHCWA)
No Degree - Office Clerical
Certificate 3 in Office Clerical Proficiency
Similar Profiles
Taylor LynchTaylor Lynch
JOB COACH (FULL-TIME) at ATWORK AUSTRALIAJOB COACH (FULL-TIME) at ATWORK AUSTRALIA
Muhammad Junaid ShaiftaMuhammad Junaid Shaifta
Job Coach at atWork AustraliaJob Coach at atWork Australia
Daniell SorensenDaniell Sorensen
Job Coach at Atwork AustraliaJob Coach at Atwork Australia