Joy Jenkins

I have extensive experience and skills in project management, communicating with people and teams from diverse backgrounds, and student and academic development support in the higher education sector. I also have experience in advocacy, service delivery, leadership, and industry and community engagement. I have both BA and MBA qualifications. My skills and experience allow effective management of various projects simultaneously, and I believe my good communication skills have contributed to the successful outcomes of the varied roles I’ve held. As well as having extensive experience supporting academic operations in the higher education sector, my skills and experience allow effective contribution to the areas of industry engagement, supporting students through their journey journies and readiness for employment, and the international student sector. I have also contributed to facilitating research groups on campus and have a deep and curious interest in the collaboration of academia and industry to achieve mutually beneficial outcomes. My passion has, and will always lie in the student learning journey, supporting them to achieve their goals for lifelong learning and fulfillment.

• Operational Leadership Committee
• Student Life Committee
• Cairns State High School Council - CQU representative
• Space Committee

• 2019 - Present, Academic Development Support Officer, Centre for Professional Development, CQUniversity, Academic development support to the Centre for Professional Development and the Learning Design and Innovation Directorate to identify opportunities for leveraging existing curriculum or developing new opportunities to support the University’s strategic direction, Work with the Learning Designer team and Curriculum Experts to develop flexible micro-credentials on the Be Different platform, to service internal and external stakeholders, Undertake industry and community engagement to determine professional development and training requirements, Assist academics and subject matter experts through the process of developing micro-credentials, including all governance requirements, Planning and coordinating administrative services, quality management, support services and project management processes to internal and external clients, Manage partnership and course development with FutureLearn, a global learning platform for short courses and micro-credentials, Manage external contracts and partnerships, Provide leadership and supervision to staff in administration and business support roles within CPD
• Oct 2015 - 2019, Academic Operations Officer, CQUniversity Cairns, CQUniversity Cairns, Industry Engagement:, - Board member of Study Cairns 2016-ongoing., - Provision of WIL advice to Board, - Assist with strategic direction and marketing activities of Study Cairns, particularly during COVID-19 and input into recovery plan for the international market in Cairns, - Active involvement and volunteering with #CairnsCares campaign, supporting international students during COVID-19, - Coordination of CQUni Digital Media students and Cairns Student Hub #CairnsCairns HubTV production as outreach for international students, - Working party for Japan Alunmi Project, - Successful placement of Professional Communication students in online WIL project, - General and ongoing Board duties, CQUni Corporate Member (along with AVP) of Cairns Rotary. The position supports Rotary activities (active volunteering), coordinates and liaises Rotary campus engagement, uses contacts through Rotary for industry engagement for student WIL placements, internships and graduate positions., Established successful and ongoing relationship with Far North Qld Law Association, providing industry networking opportunities and mentoring for online law students in our region, Campus liaison for NQ Branch of Engineers Australia, coordination of regular PD activities for engineering professionals held on campus, ensuring our engineering students have current PD opportunities to engage with engineering industry in the FNQ region, promoting placement and graduate employment opportunities, Industry outreach to community and business organisations to establish and maintain relationships, allowing promotion of CQUni to their staff and clients, establish pathways for internships and graduate employment, source opportunities for new courses to meet the needs of the FNQ region. Examples include Grant Thornton, BDO, Centacare, and YETI who work with Torres and Cape clients, Work with local and state government stakeholders and local leaders as required by AVP, represent AVP in community forums and committees as required, Academic Operations:, - Coordination of administrative processes relating to academic operations for all HE and VET staff on the Cairns Campus (including support for Townsville staff when required). Provision of advice regarding relevant policies and procedures and coordination of processes relating to the efficient delivery of campus academic operational activities. General support and ‘go to’ role for all HE academics and VET teachers on the Cairns Campus, - Undertake all academic inductions with new staff, - Instrumental in development of LiLT (Launch in to Learning and Teaching), academic induction program rolled out across whole university footprint, - Work with Marketing, Corporate Events, Campus Administration, Student Success and all staff to deliver events and activities for the Cairns Campus including coordination of Orientation and assistance with Graduation, Open Day, and many other events, - Management and coordination of all exams on campus, including external exams, and processing of DE applications for SBL, AE and SEA. Appointment, training and manage all examination invigilators, - Work with key stakeholders from all Schools and Divisions to provide a quality educational experience for students and staff

• Feb 2015 - Oct 2015, Student Support Officer, Learning, Teaching and Student Engagement, James Cook University, James Cook University, First point of contact for student support services providing timely and accurate information and advice on University services, procedures, policy requirements, Monitor and respond to queries and coordination of appointments for AccessAbility, Careers & Employment, Counselling and Student Wellbeing Services, Administrative and service delivery support for Student Wellbeing Team, Collation of statistics/data, maintenance and delivery of resources for student awareness and promotion, Procedural and administrative support for AccessAbility Service actioning requirements specific to student adjustment needs, eg. Equipment, Assistive Technology lab access, exams, etc., Assist with event organisation and promotion such as Careers Fair, Orientation Week, Market Day, Exam Plan, R U Ok Day etc.
• March 2011 - Nov 2014, Project Officer - JCU Professional College, Learning, Teaching and Student Engagement, James Cook University, James Cook University, Develop and implement all JCU Professional College modules and activities on the Cairns Campus: Leadership, Cultural Competency and Community Engagement opportunities, Establish and deliver weekly and intensive leadership workshops with internal and external stakeholders, and facilitate all workshops, Coordinate and run monthly Culture Café program for Cultural Competency Module (this program was very successful), Establish and maintain accurate record keeping of all student activities undertaken in the Professional College for audit purposes, Ensure delivery of timely and accurate information of student recognition activities to Examinations for inclusion on Academic Transcripts for graduation ceremonies in Cairns and Townsville (precursor to digital badging and micro-credentials, Develop and maintain professional networking relationships with internal and external stakeholders to provide ongoing opportunities to students through the JCU Professional College, Manage and action all student enquiries and correspondence relevant to Professional College activities, Liaise with relevant University staff to achieve best practice methods for continual service delivery improvement, Management of Cowan Grant Experiential Learning and Young Endeavour Scholarships (worth $17,000), Regularly liaise with Bob Cowan, donor of Cowan Grant regarding scholarships delivered through the Professional College on the Cairns Campus, Liaise with academics and coordinate Experiential Learning Scholarships through Cowan Grant, Liaise with Young Endeavour Program (run through Australian Navy) to coordinate annual YE scholarship through the Cowan Grant, Effectively market and advertise scholarships to student body and answer all related queries, Develop application process, assess and interview applicants and assist successful applicants with navigation through required university procedures
• Feb 2009 - Aug 2014, Administrative Support, Learning, Teaching and Student Engagement, James Cook University, James Cook University, Administrative and project support for all teaching and learning related activities – Student Transitions Programs, Student Mentor Programs, Blended Learning workshops, Teaching Quality and Scholarship workshops, First Year Coordinator workshops, Staff Induction workshops, Pathways programs etc., Resource assistance for students and staff relating their learning and teaching needs, Assist with student enquiries and refer to relevant services where required, Work in close collaboration with the National Award Winning Student Mentor Team, the Indigenous Mentor program, Student Life, Careers and Employment and all other Student Engagement teams to deliver quality programs and events, Work closely with Learning Advisers and assist with multiple workshop program deliveries, Work effectively with the LT&SE team to meet Directorate objectives
• March 2006 - Dec 2006, Campus Coordinator, Cairns Campus Student Association, James Cook University, James Cook University, Strategic management of closure of Student Association office in Cairns resulting from the introduction of VSU legislation, HR management of staff dealing with the change management process of the dissolving of the Student Association, Sell-off of commercial services - café, shop, bar and refectory assets and management of closure of these outlets, Assist with change-over of sponsorship of childcare centre, Pack-up of all office space and removal of assets
• Feb 2002 - March 2006, Student Association Academic and Welfare Coordinator, James Cook University, James Cook University, Provision of advice, support and advocacy to JCU students with concerns of an academic or welfare nature, Clarification of University policies and procedures, Support and advocate for students during University appeals processes, Worked closely with academics, professional and senior University staff, providing feedback where required, Provision of information, advice and/or referral to community welfare agencies, Establishment of strong networks with other University service providers such as Disability Office, TLD, Counselling and Careers, Student Services etc., to ensure efficient service delivery, Maintain a high level of confidentiality and treat each student with respect and dignity, Sexual Harassment Grievance Advisors training, Student Equity Scholarship Committee, Liaision with and provision of Centrelink advice to students, including establishment of weekly Centrelink service on campus
• March 1992 - Feb 2002, Student Association Campus Coordinator, James Cook University, James Cook University, Establishment of essential student services such as welfare and academic advocacy, student accommodation and part-time employment service for the Cairns Campus, Establishment of emergency student loan, tax help, student accident insurance services on the Cairns Campus, Establishment of effective network systems within and outside the Cairns Campus such as Centrelink, Tenancy Advice Services, Legal Services, University academics and administrators and service providers – was successful and bringing both Centrelink and Community Legal Service onto the campus as regular services direct to students, Management of busy administration office, Project development and implementation, Budget development and monitoring/management, Marketing planning, implementation and review, Provision of advice to students elected to the Management Committee regarding policy, procedure, precedence, constitution and regulations, and financial considerations, Overseeing Cairns Campus electoral processes and acting as Deputy Electoral Officer, Staff liaison to various University Committees and Working Parties, HR Management:, - Recruitment, training and supervision of administrative and service delivery staff, - Staff performance appraisals and assessments, - Organising and chairing weekly staff and planning meetings, - Establishment and building of a strong teamwork ethic at the Cairns Campus Student Association

• 2015, Casual administrator, The Cairns Institute, James Cook University, The Cairns Institute, Providing hands-on assistance with international and regional events held at The Cairns Institute
• Oct 2014 - Jan 2015, Research Publications Officer, Australian Institute of Tropical Health and Medicine, James Cook University, James Cook University, Commenced work on backlog of all relevant research publications for key researchers and their teams within AITHM and associated research centres to ensure they were uploaded and up to date on ResearchOnline to meet ERA and HERDC funding deadlines
• Feb 2009 - Sept 2009, Administration Assistant, University Services Division - Office of PVC, James Cook University, James Cook University, Casual work as required for General Manager University Services and Cairns Campus, Office of the PVC
• April 2009 - Dec 2010, Project Officer Teaching Learning & Development, First Year Experience, James Cook University, James Cook University, Coordination of and liaison with First Year Experience Coordinators to ensure First Year Experience project ready for SP1 2011
• Nov 2009 - Sept 2010, Project Officer, School of Public Health, Tropical Medicine and Rehabilitation Sciences, James Cook University Eliminate Dengue Team, James Cook University, Provide administrative support to Professor Scott Ritchie including travel and expenses acquittal on spendvision, Update and maintain database of community engagement contacts, Assist with delivering Eliminate Dengue Program to community groups, Provide administrative support and marketing of Eliminate Dengue Program
• March 2008 - Aug 2008, Disability Resource Assistant, Disability Resource Office, Student Equity, James Cook University, James Cook University, Assisting with adjustments for students with disabilities for exams, assessment etc.
• Oct 2009 - Dec 2009, Project Office for Director of Equity, James Cook University, James Cook University, Review of Harassment and Discrimination policies within JCU, compare and contrast with policies and procedures from other Universities and present findings to Director of Equity to upgrade JCU policy
• April 2008 - Aug 2008, Casual Electoral Officer, Office of Senator Jan McLucas, Parliamentary Secretary to the Minister for Health and Ageing, Office of Senator Jan McLucas
• Jan 2007 - Aug 2008, Student Loans Officer and Scholarships Officer, James Cook University, James Cook University, Advice and processing of student loans and Commonwealth Scholarships

j.jenkins@cqu.edu.au

Gadek@bigpond.com