JOY LAURENTE
Young,NSW
Summary
Led customer service initiatives to improve client engagement and satisfaction. Developed strategies to streamline communication across multiple channels, including phone, email, and chat. Championed team collaboration to achieve service excellence and support company objectives.
Overview
16
16
years of professional experience
Work History
Front End Cashier
Woolworths Supermarket
Young, NSW
10.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained accurate cash drawer balances and reconciled discrepancies daily.
- Trained new staff on checkout procedures and customer service protocols.
Customer Service Representative (Inbound & Chat support)
Empat Philippines
05.2021 - 06.2023
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Processed customer services orders promptly to increase customer satisfaction.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Amaysim Philippines Inc
08.2019 - 04.2021
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers paying attention to special needs and or wants.
- Actively listened to customers handled concerns quickly and escalated major issues to supervisor.
Customer Service Representative
TTech Empowered by Telstra
12.2015 - 10.2018
- Answered constant flow of customer call with minimal wait times.
- Updated information to maintain customer records.
- Clarified customer issues and determined root cause of the problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided basic troubleshooting and do extra mile to resolve customer concerns.
- Multitasking skills; inbound & outbound calls, emails and chat support.
Assistant Secretary
Benguet Corporation
05.2012 - 09.2014
- Provided clerical support to company employees by copying, faxing, and filling documents.
- Sorted, opened, and routed email and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly knowledgeable assistance.
On the Job Training
Benguet Corporation
01.2010 - 05.2012
- Liquidation of Expenses from Legal Department.
Education
Associate Degree - Business Management
Taguig City University
01.2012
Skills
- Achieved high customer satisfaction through proactive service delivery Enhanced communication standards to elevate customer interactions Improved data entry accuracy, contributing to operational efficiency Maximized productivity by effectively managing competing tasks Leveraged adaptability to respond to diverse customer scenarios Increased sales through strategic upselling initiatives
Languages
English
Timeline
Front End Cashier
Woolworths Supermarket
10.2024 - Current
Customer Service Representative (Inbound & Chat support)
Empat Philippines
05.2021 - 06.2023
Customer Service Representative
Amaysim Philippines Inc
08.2019 - 04.2021
Customer Service Representative
TTech Empowered by Telstra
12.2015 - 10.2018
Assistant Secretary
Benguet Corporation
05.2012 - 09.2014
On the Job Training
Benguet Corporation
01.2010 - 05.2012
Associate Degree - Business Management
Taguig City University