Joy Le
Thursday Island,QLD
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Housing Officer
Department of Housing
07.2024 - Current
- Calculated tenant rent amounts to prepare leases and contracts.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Maintained database of housing resources, landlords and management companies.
- Coordinated with local agencies to provide housing and prevent homelessness, decreasing homelessness.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Conducted outreach activities to engage local stakeholders in programs.
Local Community Connector
National Disability Insurance Agency
02.2024 - 07.2024
- Conducted outreach efforts targeting underrepresented or marginalized populations, ensuring equal access to resources and opportunities for all residents.
- Ensured compliance with funding requirements by maintaining accurate records of project outcomes, expenditures, and participant demographics.
- Increased awareness of available services by creating and distributing informative materials.
- Served as a liaison between the community and government agencies, advocating for resources and support on behalf of residents.
- Provided one-on-one assistance to residents navigating various social services systems.
Senior Administration Officer
Torres Strait Regional Authority
01.2023 - 11.2023
- Provided executive support by managing schedules, arranging travel accommodations, and preparing meeting agendas.
- Delivered advice and policy guidance relating to provisional project management and business analysis.
- Developed and maintained productive relationships with internal and external stakeholders to support increased business.
- Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
- Represented company at internal and external forums and committees for effective corporate communication and collaboration.
- Provided continuous quality review and spearheaded procedures and processes for program improvement.
- Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
- Managed multiple high-priority projects simultaneously, ensuring timely completion within budget constraints.
- Organized and updated databases, records and other information resources.
- Created organized filing system to manage department documents.
- Created reports, presentations and other materials for executive staff.
- Coordinated office events, seminars and meetings for staff and clients.
Executive Assistant to the Chief Executive Officer
Torres Strait Regional Authority
04.2022 - 01.2023
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
- Anticipated potential challenges in daily operations and devised appropriate solutions to maintain uninterrupted workflow in the executive office.
- Organized and coordinated conferences and monthly meetings.
- Created expense reports, budgets, and filing systems for management team.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Optimized scheduling efficiency by coordinating meetings, appointments, and travel arrangements for the CEO.
- Maintained confidentiality by handling sensitive information with discretion and professionalism.
- Assisted in preparing meeting agendas and briefing papers for members of board of directors and executive team.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Boosted morale with event planning and coordination of company-wide functions, celebrations, or gatherings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Ensured timely completion of action items by tracking progress and following up on delegated tasks from the CEO.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Answered high volume of phone calls and email inquiries.
- Took notes and dictation at meetings.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Records Management Officer
Torres Shire Council
06.2019 - 03.2022
- Collaborated with IT department to integrate records management software solutions, optimizing workflow and reducing manual processes.
- Championed a culture of continuous improvement by regularly evaluating existing processes for potential enhancements in efficiency or effectiveness.
- Assisted in the development of records management policies and procedures, providing expertise on best practices.
- Provided training and guidance to staff on proper records handling procedures, fostering a culture of responsibility and accountability.
- Developed comprehensive records retention schedules, ensuring timely disposal of outdated materials and compliance with legal requirements.
- Proactively identified potential risks or vulnerabilities in the organization''s recordkeeping systems, implementing preventative measures to safeguard sensitive information.
- Managed offsite storage contracts, negotiating favorable terms while maintaining high levels of security for archived materials.
- Managed file archival and information retrievals.
Administrative Officer
Department of Housing and Public Works
05.2017 - 01.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained inventory of office supplies and placed orders.
- Implemented new CRM system to track client interactions, improving response times and client satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
High School Diploma -
Tagai Secondary Campus
Thursday Island, QLD11.2013
Certificate II - Hospitality
Tagai TAFE
Thursday Island, QLD2013
Certificate II - Tourism
Tagai TAFE
Thursday Island, QLD2013
Certificate II - Business
Tagai TAFE
Thursday Island, QLD2013
Additional Information
Queensland Driver Licence
Class: C
Type: O
Expiry: 04/25
Working with Children Card - P
Expiry: 01/2029
NDIS Worker Screening - P
Expiry: 01/2029
Timeline
Housing Officer
Department of Housing
07.2024 - Current
Local Community Connector
National Disability Insurance Agency
02.2024 - 07.2024
Senior Administration Officer
Torres Strait Regional Authority
01.2023 - 11.2023
Executive Assistant to the Chief Executive Officer
Torres Strait Regional Authority
04.2022 - 01.2023
Records Management Officer
Torres Shire Council
06.2019 - 03.2022
Administrative Officer
Department of Housing and Public Works
05.2017 - 01.2018
High School Diploma -
Tagai Secondary Campus
Certificate II - Hospitality
Tagai TAFE
Certificate II - Tourism
Tagai TAFE
Certificate II - Business
Tagai TAFE
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