Joy Richards
Upper Mt Gravatt,QLD
Summary
Dynamic and results-oriented Supervisor and Team Leader with over 15 years of experience in fast-paced customer-driven environments within the food and beverage industry. Proven track record of building strong business relationships with internal and external stakeholders. Demonstrates maturity and composure under pressure, leading by example, and a deep understanding of buyers/purchasing requirements. Skilled in staff management, training, and rostering. Seeking a long-term role with a customer-centric company that supports confident leadership and career progression.
Overview
22
22
years of professional experience
Work History
Functions Attendant
Colmslie Hotel
Brisbane
05.2022 - Current
- Coordinate and assist in the execution of events and functions, providing exceptional customer service to guests and managing setup and breakdown of event spaces.
Casual Food/Bar Attendant
Cuisine on Cue
Brisbane
06.2021 - Current
- Serve food and beverages to customers, maintain cleanliness and organization of the bar and dining areas, and assist with event setup and service.
COVID-19 Marshall
ALH Group - Holland Park Hotel
Brisbane
08.2020 - 12.2020
- Greeted patrons on arrival, managed sign-in/out process, ensured compliance with safety protocols, and reported to the duty manager.
Customer Service/Food Prep
Max Brenner
Brisbane
11.2019 - 12.2019
- Prepared dishes and served customers efficiently, maintaining high standards of food hygiene and customer service.
Short Order Cook (Full-time)
Omaha Golf Club
Auckland, New Zealand
10.2017 - 04.2019
- Prepared and cooked a variety of dishes for club members and guests, ensuring high standards of food quality and presentation while assisting in kitchen inventory management.
Supervisor/Team Leader
Omaha Golf Club
Auckland, New Zealand
10.2017 - 04.2019
- Managed day-to-day operations of the club café and bar, supervised staff, ensured exceptional customer service, and handled stock control, cash handling, and food preparation.
Short Order Cook, Prep/Baking
Top of the Dome Cafe
Auckland, New Zealand
09.2016 - 09.2017
- Prepared and cooked meals to order, handled baking and food prep tasks, and maintained kitchen cleanliness and hygiene standards.
Casual Cook (150 Residents)
Warkworth Nursing Home
Auckland, New Zealand
09.2016 - 09.2017
- Prepared and served meals for residents, managed dietary requirements and preferences, and maintained a clean and safe kitchen environment.
Weekend Cook (75 Residents)
Algies Bay Nursing Home
Auckland, New Zealand
09.2016 - 09.2017
- Prepared weekend meals for residents, ensured food safety and hygiene practices were followed, and assisted with menu planning and inventory management.
Manager
iCater
Auckland, New Zealand
09.2013 - 08.2016
- Managed front-of-house operations, handled customer complaints, ordered stock, managed cash handling, and led problem-solving initiatives.
Call Centre/Cook in Nursing Home (Full-time)
Senate Nursing (Family Business)
Auckland, New Zealand
10.2013 - 08.2014
- Handled customer inquiries and bookings via call centre, cooked meals for nursing home residents, and assisted with administrative tasks and customer service.
Supervisor/Team Leader
Whangarei Deep Sea Anglers Club
Northland, New Zealand
11.2012 - 09.2013
- Supervised staff, handled customer complaints, ensured smooth operations, managed front-of-house, trained staff, and handled cash transactions.
Supervisor
Deli Marche Café
Whangarei, New Zealand
03.2011 - 10.2012
- Supervised café operations, provided food assistance, organized catering, handled cash transactions, and ensured customer satisfaction.
Café Owner/Operator
The Sandwich Stack
Kawakawa, New Zealand
12.2002 - 01.2010
- Owned and operated a successful café, managed staff, ensured customer satisfaction, handled stock control, food preparation, and bookkeeping.
Education
Skills
- Supervisor & Team Leadership
- Customer Service Excellence
- Business Relationship Management
- Staff Training & Rostering
- Compliance with Company Policies
- Food & Beverage Management
- Cash Handling & Stock Control
- Incident Reporting
References
References available upon request.
Timeline
Functions Attendant
Colmslie Hotel
05.2022 - Current
Casual Food/Bar Attendant
Cuisine on Cue
06.2021 - Current
COVID-19 Marshall
ALH Group - Holland Park Hotel
08.2020 - 12.2020
Customer Service/Food Prep
Max Brenner
11.2019 - 12.2019
Short Order Cook (Full-time)
Omaha Golf Club
10.2017 - 04.2019
Supervisor/Team Leader
Omaha Golf Club
10.2017 - 04.2019
Short Order Cook, Prep/Baking
Top of the Dome Cafe
09.2016 - 09.2017
Casual Cook (150 Residents)
Warkworth Nursing Home
09.2016 - 09.2017
Weekend Cook (75 Residents)
Algies Bay Nursing Home
09.2016 - 09.2017
Call Centre/Cook in Nursing Home (Full-time)
Senate Nursing (Family Business)
10.2013 - 08.2014
Manager
iCater
09.2013 - 08.2016
Supervisor/Team Leader
Whangarei Deep Sea Anglers Club
11.2012 - 09.2013
Supervisor
Deli Marche Café
03.2011 - 10.2012
Café Owner/Operator
The Sandwich Stack
12.2002 - 01.2010
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