Joy Sheehan
Randwick,Australia
Summary
Relocating to Noosa from Sydney May 2024. Extensive retail experience and a true love for fashion. A Bachelor’s of Honours degree in Marketing specialising in Management.
With over 9 years of experience leading a team to success in the dynamic fashion industry. Proven track record in driving sales, optimising operations, and delivering exceptional customer experiences.
Overview
12
12
years of professional experience
Work History
Retail Store Sales Manager
Burke By Design
01.2015 - Current
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Managed scheduling for store shifts to accomplish proper staffing.
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Senior Retail Sales Associate
Burke By Design
01.2015 - 01.2018
- Trained and managed associates in customer service and sales techniques.
- Exceeded individual sales targets while contributing to team goals through consistent high performance.
- Maintained a visually appealing store environment through regular merchandising and display updates.
- Increased customer satisfaction by providing exceptional service and product knowledge.
Senior Retail Assistant
Meadows And Byrne
01.2013 - 04.2014
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Optimised store layout for better customer flow, enhancing the overall shopping experience.
- Ensured compliance with all company policies, procedures, safety regulations, resulting in an organised retail environment.
- Strengthened relationships with suppliers, negotiating favourable terms and securing timely deliveries while maintaining accurate logs of deliveries.
Retail Sales Associate
Meadows And Byrne
01.2012 - 04.2013
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganising products.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Education
2.1 Bachelors of Honours in Marketing -
Munster Institute of Technology
09.2018
Skills
- Relationship & Account Management
- Management
- Leadership & Mentoring
- Time Management
- Decision-making
- Organisational skills
Hobbies and Interests
- Travel - Over the past 5 years I made a resolution with myself to visit 3 new countries each year and learn about different cultures.
- Psychology - I love to read the scientific study behind the mind and behavior. I love to get involved and help support mental health initiatives in work such as being part of the M.A.P team ( Mindfulness Awareness Presence).
Timeline
Retail Store Sales Manager
Burke By Design
01.2015 - Current
Senior Retail Sales Associate
Burke By Design
01.2015 - 01.2018
Senior Retail Assistant
Meadows And Byrne
01.2013 - 04.2014
Retail Sales Associate
Meadows And Byrne
01.2012 - 04.2013
2.1 Bachelors of Honours in Marketing -
Munster Institute of Technology
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