Joy Thomas
Berwick,VIC
Summary
Motivated Event Coordinator, skilled in planning dynamic events.
I bring a collaborative spirit, strong communication abilities, and a dedication to delivering exceptional results under pressure. I thrive in fast-paced environments, adapt quickly to change, and am committed to upholding the highest standards of professionalism in all aspects of event coordination, while including a sense of fun at the same time.
Practical skills include advanced abilities with Powerpoint, Excel and Word. Basic and improving Canva skills.
Overview
28
28
years of professional experience
Work History
Programs and Promotions Manager
Tupperware Australia Pty Ltd
12.2012 - Current
- Coordinated cross-functional teams to execute large-scale events (both hybrid virtual and in person), creating memorable experiences for sales force.
- Led domestic and international incentive trips for groups from 10 - 100 people, including but not limited to creative ideas for location, agenda, theming and budget management,
- Planned, executed and facilitated all aspects of corporate meetings across Australia and New Zealand.
- Developed monthly promotional campaigns, led the design and tracked results.
- Worked with promotions coordinators, ensuring smooth execution of campaigns and timely completion of tasks.
- Increased sales force engagement through these innovative and engaging promotions initiatives.
- Optimised promotional budgets to ensure maximum return on investment.
- Collaborated with sales teams to design customised promotions tailored to specific sales force needs.
- Negotiated contracts with vendors such as Country Road, Mimco and JB Hi-fi to name a few, for promotional rewards, securing favorable terms that benefited the business financially.
- Implemented data-driven strategies to refine promotion efforts, to improve campaign performance over time.
- Streamlined processes within the promotions department, reducing inefficiencies and enabling faster turnaround times for projects.
- Spearheaded creative brainstorming sessions that generated fresh ideas for upcoming campaigns, fostering an innovative and inclusive work environment.
- Measured campaign effectiveness using various metrics relevant to the business, adjusting strategies as needed to maximise results.
- Collected performance data on each promotion to better plan future events.
- Attended sales force meetings, trade shows and conferences as company representative, often facilitating presentations.
Senior International Travel Consultant
Harvey World Travel
03.1996 - 12.2008
- Increased client satisfaction by providing exceptional international travel consultation services.
- Developed strong relationships with vendors to secure competitive rates on accommodations, transportation, and tours.
- Enhanced company reputation by maintaining a high level of professionalism and expertise in international travel planning.
- Exceeded sales targets through the creation of customised travel packages tailored to individual client needs.
- Assisted clients in obtaining necessary travel documentation such as passports, visas, and vaccinations.
- Collaborated with colleagues to share industry knowledge and improve overall team performance.
- Participated in domestic and international familiarisation trips to improve product knowledge of various destinations.
- Kept up-to-date with global travel trends and advisories to provide accurate information and ensure safe travels for clients.
- Provided exceptional customer service by addressing client concerns promptly and offering alternative solutions when needed.
- Maintained exceptional client retention rates by prioritising customer satisfaction and offering ongoing support during trips.
Education
Bachelor of Science - Human Physiology, Biochemistry, Microbiology
03.1993
Skills
- Event planning and execution
- Campaign Management
- Competitive Analysis
- Promotional planning
- Budget Administration
- Creative Direction
- Microsoft Office: Powerpoint, Excel, Word proficient
Interests
I have numerous interests including basketball, skiing, reading and a passion for travel, anything from camping under the stars to staying in five star luxury and everything in between.
Timeline
Programs and Promotions Manager - Tupperware Australia Pty Ltd
12.2012 - Current
Senior International Travel Consultant - Harvey World Travel
03.1996 - 12.2008
The University of Melbourne - Bachelor of Science, Human Physiology, Biochemistry, Microbiology