Joy Zheng
Coldstream,VIC
Summary
Dynamic leader with a proven track record at Cafe Moana, excelling in business development and strategic planning. Recognized for enhancing customer satisfaction through exceptional communication and effective team management. Successfully implemented marketing strategies that boosted brand awareness and sales, while maintaining compliance and financial oversight.
Overview
21
21
years of professional experience
Work History
Founder Director Manager
Cafe Moana
Bayswater, VIC
03.2018 - 02.2026
- Managed daily operations, ensuring efficient workflow and high-quality customer service-5 star Google Reviews
- Strong leadership skills with the ability to motivate and manage the team
- Developed and implemented marketing strategies to increase brand awareness and sales.
- Excellent problem-solving abilities
- Trained and mentored staff on service standards and operational procedures.
- Exceptional communication and interpersonal skills, capable of engaging with a wide range of stakeholders
- Oversaw inventory management, optimizing stock levels to reduce waste and costs.
- Analyzed customer feedback to improve menu offerings
- Established vendor relationships, negotiating contracts for better pricing and quality supplies.
- Implemented health and safety protocols, maintaining compliance with local regulations.
- Designed special events to drive traffic and engage community participation.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Developed and implemented operational strategies to enhance customer service and improve workflow efficiency.
- Managed daily cafe operations, ensuring high standards in product quality and service delivery.
Sales Representative
Bev Marks Nunawading
Nunawading, VIC
03.2014 - 02.2018
- Executed daily sales strategies to meet and exceed store targets.
- Assisted customers in selecting products tailored to their needs, enhancing customer satisfaction.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate sales records.
- Maintained comprehensive product displays, driving increased foot traffic and engagement.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Food and Beverage Attendant
Classic Residence Brighton
Brighton, VIC
01.2009 - 02.2012
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Operated point-of-sale systems for accurate order processing and payment handling.
- Maintained cleanliness and organization of dining areas to ensure a welcoming environment.
- Assisted in food preparation, ensuring adherence to health and safety standards.
High School English Teacher
Putian No.17 Middle School
Fujian China
08.2005 - 07.2007
- Developed and implemented engaging lesson plans that enhanced students' critical thinking skills.
- Fostered a supportive classroom environment to encourage student participation and collaboration.
- Evaluated student progress through assessments and provided constructive feedback for improvement.
- Integrated technology into curriculum to enhance learning experiences and accessibility for all students.
- Collaborated with colleagues to design interdisciplinary projects that promoted cross-curricular learning opportunities.
- Managed classroom behavior effectively, implementing consistent expectations and consequences for all students.
- Prepared students for standardized tests by reviewing essential skills, administering practice exams, and providing constructive feedback on performance.
- Served as a positive role model for students, demonstrating respect, empathy, and professionalism in all interactions.
Education
Associate of Arts - Language Interpretation And Translation
Australian Institute of Translation And Interpretation
Melbourne, VIC07.2009
Bachelor of Arts - Bilingual Education
Putian University
Fujian China07.2005
Skills
Communication interpersonal skills
Business development
Leadership
Teaching mentoring
Financial management
Compliance
Counselling
Strategic planning
Timeline
Founder Director Manager
Cafe Moana
03.2018 - 02.2026
Sales Representative
Bev Marks Nunawading
03.2014 - 02.2018
Food and Beverage Attendant
Classic Residence Brighton
01.2009 - 02.2012
High School English Teacher
Putian No.17 Middle School
08.2005 - 07.2007
Associate of Arts - Language Interpretation And Translation
Australian Institute of Translation And Interpretation
Bachelor of Arts - Bilingual Education
Putian University