Joy Zhu
Rushcutters Bay,NSW
Summary
Enthusiastic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Exceptional knowledge in wealth management, estate planning, Superannuation, Insurance and investment.
Overview
6
6
years of professional experience
Work History
Adviser Associate/Paraplanner
Strategic Investors Group
MLC Centre, 25 Martin Place Sydney NSW 2011
06.2023 - Current
- Develope personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Develop comprehensive retirement planning strategies to help clients maximize retirement savings, optimise their Centrelink entitlements and minimize their tax liabilities,
- Expert knowledge in XPLAN, and Xtools and financial modelling.
- Work with clients to support understanding of rationale and details of financial strategies.
- implement recommendations and strategies upon receiving ATPs from clients.
- Generate statements of advice by undertaking consultative conversations with our clients.
- Accommodate and respond to member queries across retirement planning, risk, investments, superannuation, debt management and estate planning
- Conduct education seminars, face to face or via webinar as required
- Attend workplace meetings and events when required such as PD days, CPD training requirements.
- Educate clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on individual needs.
Senior Assessment Analyst
Deloitte Managed Solutions
08.2021 - 06.2023
- Analyse financial advice provided by in-scope advisers under bank licensees to assess the appropriateness of the advice provided on one of the largest Remediation programs in Australia
- Prepare responses/recommended actions for submissions in line with designated Customer Response Initiative(CRI) controls and approvals
- Ensure timely, effective and professional resolution where inappropriate advice is determined
- Apply the correct policies, including risk management controls to ensure consistent processes and outcomes that align with CRI methodology and guidelines
- Deliver a high level of service to our clients through efficient time management and organizational resources
- Work with key stakeholders to identify trends, themes and methodology updates and improvements
Quality Assurance Analyst
Commonwealth Bank
12.2019 - 08.2021
- Supported the team in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Liaising with Advisor Support team members and running training sessions for data gathering/reconciliation processes
- Carrying out spot checks on assessors' work of client data validation done by performing searches on XPLAN, Commsee and Voyager and reading through Statement of Advice (SoAs) to locate 2 data points to verify client IDs; also validating evidence of service by locating advice related documents for each service period the clients were charged an OGS fee, as part of the bank's Fee for No Service remediation project
- Maintaining policies, procedures, work instructions and projects for quality and continuous improvement agendas
- Resolving issues occurred when generating reports promptly by using Anaconda - Python programing software, which results in better productivity and improved work-flows.
- Reviewed the assessment reports of financial advice remediation client files.
Financial Planning Assistant
Locumsgroup Asset Management Pty Ltd
12.2017 - 02.2019
- Attending client meetings with senior adviser
- Reviewing and researching individual client needs
- Preparing SOAs with a holistic approach
- Assisting the adviser to develop relevant strategies through research
- Providing technical and compliance support to adviser
- Contacting Super funds on clients' behalf according to their needs and recommendations provided by adviser.
Education
Graduate Diploma of Financial Planning - Financial Planning
Kaplan Business School
NSW01.2024
Skills
- Active Listening
- Verbal Communication
- Customer Relations
- Research
- Analytical Thinking
- Time Management
- Planning and Coordination
- Teamwork and Collaboration
Timeline
Adviser Associate/Paraplanner
Strategic Investors Group
06.2023 - Current
Senior Assessment Analyst
Deloitte Managed Solutions
08.2021 - 06.2023
Quality Assurance Analyst
Commonwealth Bank
12.2019 - 08.2021
Financial Planning Assistant
Locumsgroup Asset Management Pty Ltd
12.2017 - 02.2019
Graduate Diploma of Financial Planning - Financial Planning
Kaplan Business School