Joyce Hobbins

• Proficient in time management and scheduling. Looking after 5 clinics, calendar management for speech therapist, Occupational Therapist and Physiotherapist.
• Following NDIS guidelines, providing information to clients and reviewing NDIS plans and dates.
• Communication with new clients regarding services and delivery models, gathering collective information to set up files, and book in for assessments.
• Calendar management and meeting coordination for executives and staff members.
• Facilitated clear communication between departments, scheduling regular meetings to address pressing issues or concerns.
• Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
• Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
• Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
• Scheduling all group participation classes and ensuring group numbers are being accounted for.
• Delivered exceptional customer service while managing incoming calls/email inquiries from both internal and external parties professionally and promptly.

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• Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
• Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
• Developed strong relationships with patients, ensuring high level of care and satisfaction throughout their experience.
• Managed office budget, reducing unnecessary expenses and allocating funds for necessary improvements.
• Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
• Facilitated communication between staff members, fostering collaborative work environment that improved overall team performance.
• Negotiated contracts with vendors, securing favourable terms for the practice while maintaining quality service levels.

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Reduced incoming call response time by implementing effective call routing system.

• Invoicing & Daily Banking, Stock Take and Data Entry, Preparing all invoices for payment, Filing, Working closely with the General Manager and Manager on shift, MYOB Data Entry, Break Rotation in Reception, Keno, Gaming and Bar, Banking Reconciliation, Organizing events and ordering products that would assist, Superannuation