Joyce Li
Summary
Knowledgeable Administrative Manager uses operational experience to inform strategic guidance. Coordinates ideal organizational outcomes by analyzing existing processes and developing tangible system improvements. Driven problem solver handles multiple tasks and projects simultaneously.
Focused with experience providing top-notch clerical support and operational assistance to meet staff needs. Capable and highly organized when coordinating documents, supplies and project resources. Clear communicator and self-motivated worker with decisive nature necessary to manage independent work.
Overview
16
16
years of professional experience
Work History
Account & Admin Manager
Valerie Travers Uniforms
08.2020 - 06.2023
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Trained employees in company and regulatory compliance requirements to promote conformance.
- Coordinated customer, vendor and stakeholder relations for smooth communication flows.
- Developed and implemented improved filing systems for enhanced order and accuracy.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Verified customer information for orderly, up-to-date online systems.
- Streamlined and improved administrative operations by identifying automation opportunities.
- Delivered performance reviews, recommending additional training or advancements.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Organized and updated databases, records and other information resources.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Coordinated office events, seminars and meetings for staff and clients.
- Created reports, presentations and other materials for executive staff.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Completed bi-weekly payroll for [Number] employees.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Negotiated and executed contracts on behalf of department.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Built and managed processes for tracking and monitoring department performance.
- Met department budgets by monitoring and reporting on office expenses.
Senior Payroll
Australian Invoicing Services Pty Ltd
07.2016 - 08.2020
- Payroll Superannuation Invoices Communication with payees and host employers Overseeing and auditing others Supervision of a small team
- Applied knowledge of regulations, employment law, and tax code to keep operations in compliance with applicable standards.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Reconciled health care benefits, tax contributions, and retirement accounts to facilitate large-scale account reconciliations.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Reviewed time records for [Number] employees to verify accuracy of information.
- Produced payroll activities documentation and reports to meet corporate guidelines and promote transparency.
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
- Prepared accounts for scheduled audits and assisted with audit process to facilitate faster completion of tasks.
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
- Assisted with recruitment and onboarding of new employees.
- Managed and updated employee benefits information.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Generated reports to track employee time and attendance.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
Book keeping Contractor
AtEaze Books & BAS
11.2016 - 01.2017
- Maintained and processed invoices, deposits, and money logs.
- Reconciled and corrected issues with financial records.
- Reported financial data and updated financial records in ledgers and journals.
- Developed and implemented procedures to improve accounting efficiency.
- Used knowledge of local laws to comply with reporting requirements.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Completed payroll for employees and maintained detailed records of procedures.
Assistant Accountant
Midfield Trading Pty Ltd
06.2007 - 03.2016
- Maintained detailed financial records of accounts receivable and payable status and bank reconciliations.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Processed payroll by validating work hours and attendance of employees.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
- Evaluated and improved financial records to make important business decisions.
- Supervised accounting staff to provide feedback and evaluate progress.
- Reviewed business operations and obligations to help organization function at acceptable level.
- Maintained integrity of general ledger and chart of accounts.
- Used accounting software to issue tax returns and prepare consolidated reports.
- Cooperated with senior leaders to create operating budgets and initiate financial planning.
- Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
- Trained new employees on accounting principles and company procedures.
- Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.
- Conducted technical and analytical reviews of tax returns to check for accuracy and qualified deductions.
- Identified legal tax savings and recommended ways to improve profits.
Education
Skills
- Outstanding communication internally and externally
- Fluent in English and Mandarin, both written and spoken
- Ability to communicate with people from different backgrounds
- Self motivation and the ability to work autonomously and as part of a team
- Comprehensive knowledge of Microsoft Word, Excel and Outlook, and familiar with Power Point
- Strong time management and organizational skills
- Strong attention to details
- Multitask management
- High level of administrative skills
- Ability to supervise others and lead the team
- Critical Thinking
- HR Support
- Office Management
- Account Reconciliation
- Staff Management
- Business Administration
Attributes
- Committed to provide a high standard customer service
- Positive attitude
- Hard working
- Fast learner
- Well presented, well mannered and articulate
- High level of integrity and commitment
- Responsible and reliable
References
Available on request
Volunteer Experience
Adelaide Fashion Show, 10/01/16 - 10/07/16, Front and Back House Staff, Dressing models
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Account & Admin Manager
Valerie Travers Uniforms
08.2020 - 06.2023
Book keeping Contractor
AtEaze Books & BAS
11.2016 - 01.2017
Senior Payroll
Australian Invoicing Services Pty Ltd
07.2016 - 08.2020
Assistant Accountant
Midfield Trading Pty Ltd
06.2007 - 03.2016
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