Joyce Li
Melbourne
Summary
An outgoing and hardworking job seeker with one year of overseas sales experience and an internship in customer service. Enjoy interacting with customers, collaborating with the team, solving issues efficiently in a fast-paced environment and producing satisfied customers. Offers strong computer skills in Word, Excel and web-based applications and three languages: Mandarin, English and Arabic.
Overview
3
3
years of professional experience
Work History
Overseas Sales Representative
Midea Group
07.2022 - 01.2023
- Cooperated efficiently with staffs in marketing department and R&D department to help customers customize new products, set prices, follow up production orders
- Quickly investigated and solved customer inquiries and complaints with patience， increasing customer satisfaction by 60%.
- In charge of ZAMIL business in Saudi Arabia, peak monthly sales reached 205W U.S. dollars, exceeding expected sales target.
Overseas Sales Intern
Hisense Group- International Marketing Co. LTD
06.2021 - 09.2021
- Helped sales professionals maintain customer relationships by making over 30 customer calls per day and sending e-mails to them.
- Addressed customer queries and complaints with timely and professional responses, increasing customer satisfaction rate by 65%.
- Served customers with knowledgeable, friendly support at every stage of purchasing.
Customer Service Associate
Qingyun Shengxue Education Co. LTD
06.2020 - 08.2020
- Responded promptly to customer calls and emails to answer questions about services with patience. Achieve close to 90% customer satisfaction.
- Offered advice and assistance to customers, paying attention to their special needs and satisfaction.
- Assisted supervisor in offline promotion of university selection consulting services, attracting average of 50 clients per day.
Education
Master of Arts - Tesol
University of Melbourne
Parkville, VIC07.2025
Bachelor of Arts - Arabic
Xian International Studies University
Xi‘an, China07.2022
Skills
- Team spirit
- Communication skills
- Language skills: Mandarin, English and Arabic
- Problem-Solving Ability
Timeline
Overseas Sales Representative
Midea Group
07.2022 - 01.2023
Overseas Sales Intern
Hisense Group- International Marketing Co. LTD
06.2021 - 09.2021
Customer Service Associate
Qingyun Shengxue Education Co. LTD
06.2020 - 08.2020
Master of Arts - Tesol
University of Melbourne
Bachelor of Arts - Arabic
Xian International Studies University