Joyce Lopez
Mount Druitt,Australia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
Work History
Permanent Parcel Post Officer / Acting PPC2
Australia Post
Kemps Creek, Australia
03.2023 - Current
- Supervised subordinate staff to ensure efficient completion of daily activities.
- Trained new employees on warehouse procedures and standards for optimal performance.
- Utilized automated equipment, including conveyors and scanners, to enhance sorting processes.
- Resolved conflicts between employees by addressing misunderstandings and promoting clear communication.
- Developed organizational structures to streamline job responsibilities and improve workflow.
- Participated in regular progress meetings with upper management on current initiatives.
- Sorted parcels by size, weight, and destination to optimize shipping efficiency.
- Adhered to safety guidelines while operating machinery to maintain workplace safety.
Parcel Post Officer
Australia Post
Eastern Creek, Australia
12.2019 - 03.2023
- Induct parcels onto the machine, manual sorting of the parcel, loading and unloading parcel from the vans
- Operated various machines such as scales, pallet jacks, forklifts.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Labeled containers with proper destination addresses for efficient distribution.
Mail Sorter Christmas Casual
Australia Post
Strathfield, Australia
12.2018 - 12.2018
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
Front Office Receptionist
TABMA
St Leonards, Australia
01.2007 - 01.2009
- Carefully wrote down all phone messages and relayed them to the appropriate personnel
- Answered the phone and greeted callers enthusiastically
- Answered telephone inquiries from clients and the public
- Collected deposits, fees and payments
- Provided clerical support to company employees, including copying, faxing and file management
- Kept reception area clean and neat to give visitors a positive impression of the company
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Table Games Dealer
The Star
Pyrmont, Australia
01.2004 - 01.2007
- Retained table players through exceptional customer service
- Resolved guests' complaints quickly, effectively and tactfully
- Dealt various casino games such as baccarat, roulette, blackjack, poker and other minor games
- Paid winnings and collected losing bets as established by the rules and procedures of each specific game
- Explained house rules, such as game rules and betting limits to patrons
- Exchanged notes and coins for playing chips
- Inspected, shuffled and delivered the cards to guests in play at the gaming table.
Junior Receptionist
Parish Patience Immigration Lawyers
Sydney, Australia
01.2003 - 01.2004
- Greeted daily visitors and customers upon arrival
- Answered telephone inquiries from clients and the public
- Provided clerical support to company employees, including copying, faxing and file management
- Prepared packages for shipment, pickup or courier delivery to customers
- Lodging documents at the Immigration Office
Education
Statement of Attainment -
Australian College of Commerce & Management
Wollongong, NSW, Australia01.2009
Certificate III - Business Administration
Australian College of Commerce & Management
Wollongong, NSW, Australia01.2008
Bachelor of Science - Tourism
Centro Escolar University
Manila, Philippines01.2001
Bachelor of Science - Computer Science Major in Math
University of Santo Tomas
Manila, PhilippinesSkills
- Fluent in Tagalog
- Leadership action
- Safety awareness
- Team collaboration
- Workplace safety
- Autonomous work
- Staff supervision
- Conflict resolution
References
- Costandinas Mournehis, PPC3, 0492 444 242, Australia Post, Kemps Creek, Australia
- Andrew Lam, PPC2 - 0478 162 880, Australia Post, Kemps Creek, Australia
Timeline
Permanent Parcel Post Officer / Acting PPC2
Australia Post
03.2023 - Current
Parcel Post Officer
Australia Post
12.2019 - 03.2023
Mail Sorter Christmas Casual
Australia Post
12.2018 - 12.2018
Front Office Receptionist
TABMA
01.2007 - 01.2009
Table Games Dealer
The Star
01.2004 - 01.2007
Junior Receptionist
Parish Patience Immigration Lawyers
01.2003 - 01.2004
Statement of Attainment -
Australian College of Commerce & Management
Certificate III - Business Administration
Australian College of Commerce & Management
Bachelor of Science - Tourism
Centro Escolar University
Bachelor of Science - Computer Science Major in Math
University of Santo Tomas
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