Summary
Overview
Work History
Education
Skills
Software
Timeline
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Joyce Mukwe

Maylands,WA

Summary

Dynamic professional with a proven track record at Outcare, adept in legal compliance and mental health support. Excelled in improving patient care and service delivery through effective case management and advocacy. Skilled in data collection and behavioral analysis, achieving significant advancements in client support and service coordination.

Overview

2025
2025
years of professional experience

Work History

Family Case Worker

Outcare
  • Identified trends impacting quality, price, patient experience and care service delivery, bringing findings to departmental leadership meetings for discussion and action.
  • Performed detailed follow-up patient assessments per case management plans and hospital policies.
  • Completed documentation per workflow timeline and content requirements.
  • Coordinated weekly patient care team conferences to facilitate development, monitoring and treatment plan refinement, achieving identified patient goals and outcomes.
  • Facilitated specific departmental performance improvement initiatives, collecting and reporting data to management.
  • Reviewed applications for different aid programs and determined which qualification criteria for individuals.
  • Assisted clients with completion of applications and paperwork.

Service Coordinator

Accord West
08.2023 - 03.2024
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Managed and coordinated service teams to achieve successful completion of service projects.
  • Coordinated and monitored service activities to confirm work met all requirements.

Education

Bachelor of Arts - Community Services

Stotts College
Perth, WA

Disability

STANLEY COLLEGE
01-2022

Skills

  • Legal Compliance
  • Mental Health Support
  • Service referrals
  • Data Collection
  • Child development knowledge
  • Behavioral analysis
  • Client Advocacy

Software

MICROSOFT

Timeline

Service Coordinator

Accord West
08.2023 - 03.2024

Family Case Worker

Outcare

Bachelor of Arts - Community Services

Stotts College

Disability

STANLEY COLLEGE

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Joyce Mukwe