JOYCE NAHIMANA
Redbank,QLD
Summary
Compassionate and dedicated Disability Support Worker with a strong background in providing individualised patient care. Seeking a rewarding role in Brisbane, having recently relocated states, to continue positively impacting the lives of individuals with disabilities. With over 5 years of experience, including volunteering in disability support and serving as a Team Leader. Known for delivering compassionate care tailored to each individual's unique needs.
Overview
9
9
years of professional experience
Work History
Disability Support Worker - Team Leader
PACC
07.2022 - 09.2023
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Transported clients to appointments, social activities, shopping venues, and entertainment events according to the schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Adhered to company requirements for patient interactions and care standards.
Support Worker
Centa-Care
12.2021 - 06.2022
- Administered medications, tracked dosages and documented patient conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Prepared agendas and took notes at meetings to archive proceedings
Medical Receptionist
Zplus
07.2018 - 06.2022
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and billing payments.
- Managed multi-line phone system and pleasantly greeted patients.
- Organised paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
Customer Service Representative
Best & Less
07.2014 - 10.2017
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner
- Handled customer inquiries and suggestions courteously and professionally.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
Education
Diploma of Nursing -
TAFE SA - Adelaide
Gilles Plains, SA08.2023
Certificate III Individual Support -
Edu-Care
Roma, QLD01.2019
Diploma - Business Administration And Medical
Foundation Education
Brisbane, QLD05.2018
Certificate III Hospitality -
Target Training
Brisbane, QLD05.2018
High School Graduate -
Roma Mitchell Secondary College
Gepps Cross, SA11.2017
Skills
- Supporting Daily Living Needs
- Empathy
- Strong Communication
- Patience
- Problem-Solving
- Adaptability
- Team-Work
Timeline
Disability Support Worker - Team Leader
PACC
07.2022 - 09.2023
Support Worker
Centa-Care
12.2021 - 06.2022
Medical Receptionist
Zplus
07.2018 - 06.2022
Customer Service Representative
Best & Less
07.2014 - 10.2017
Diploma of Nursing -
TAFE SA - Adelaide
Certificate III Individual Support -
Edu-Care
Diploma - Business Administration And Medical
Foundation Education
Certificate III Hospitality -
Target Training
High School Graduate -
Roma Mitchell Secondary College
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