Joyce ZHANG

• As the Sales Director of the company, my main responsibility is to formulate and execute comprehensive sales strategies to drive revenue growth.
• Recruit, train, and lead a high-performing sales team.
• Set and monitor sales targets, providing guidance and support to ensure goals are met.
• Utilize market insights to make informed decisions and adapt sales strategies accordingly.
• We had a very good sales performance on off-the-plan projects sales, house-land packages sales, and NDIS project sales.

• Recruit, build, and maintain relationships with channel sales agents. Provide consistent encouragement, advice, and assistance to agents to sell Greenland properties.
• Deliver product information, and organize project briefing sessions to agents.
• Manage the display suite and sales office, and work with the agents day-to-day to provide first-time support and ensure all emergency problems are solved instantly.
• To achieve the best sales target and performance, manage all the details and transaction inquiries between Greenland, the agents, and the clients during the sales process. This includes arranging the keys and inspections, replying to client questions, resolving concerns, and closing the deal, if necessary.
• Created with a SEEK Profile. Liaising closely with the agents and other parties for the best customer services, such as coordinating the settlement team for PSI, builders, or engineers for defects, building managers for reports, and solicitors, etc.
• Organize promotions, sales events, or seminars for agents and our potential clients, and arrange co-branded posts on various social media.
• Source new business partners, cold calling, prospecting, and attending the networking events, building and creating strong relationships with existing partners and clients.
• Process, authorize, and keep a clear record of invoices and commission payments.
• Keep up-to-date records of agents' performance.

Responsibilities and achievements:

• Achieve sales target, sold 20 properties individually within the first half year after joining the company.
• Get promoted to be a sales manager and always motivate others. Strong customer-oriented communication skills and ability to handle emergency issues.
• Motivate the team to get the best performance and support the achievement of sales targets.
• Providing excellent customer service to ensure repeat business and grow customer base.
• The experience of a real estate agent made me a self-disciplined, well time-managed, active, and motivated person.
• Keep good sales performance in residential off-plan properties, especially land-house package.
• Motivate others. Keep learning new knowledge in the property industry, including government planning, bank loan policies, updated information, and market dynamics. Become more confident and give confidence to other team members.
• Motivate the team, at the same time keep a good relationship with the banker and brokers.
• Keep providing excellent customer service to ensure repeat business and grow customer base.