Joyce Zhao
Malvern East,VIC
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Receptionist
Unique Bedminton Center Melbroune
08.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Reduced waiting times for visitors by implementing more efficient check-in process.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Office Administrator With Expertise in Transportat
Care Removals and Storage Pty Ltd
08.2023 - 08.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Launched quality assurance practices for each phase of development
- Maintained electronic and paper filing systems for easy retrieval of information.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Assisted in creation of performance reports, providing insights that informed management decisions.
- Led organization of annual corporate events, coordinating logistics to ensure seamless execution.
Investor Relations IPO Project Assistant
Beijing Jzht Finance Securities Service Co.,Ltd
04.2021 - 04.2022
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
Paralegal internships
Inner Mongolia Mengjie Law Firm
04.2020 - 01.2021
- Observe court sessions and assist lawyers in receiving clients
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
Banking Officer internship
Postal Savings Bank of China Co., Ltd.
03.2019 - 10.2019
- During the working period of Postal Savings Bank, the main job
- Responsible for helping customers handle business (credit card account opening, introduction of wealth management products, different types of loans) remittance business, ordinary savings card account opening and related business
- Bank deposit and withdrawal business and performance integration of the day
- Normal banking
- Assisted clients with various banking needs including account openings, loan applications, and financial planning advice.
- Handled large transaction volumes accurately, maintaining high levels of operational excellence within the branch.
Finance Assistant internship
Ping An Insurance (Group) Company of China, Ltd.
06.2018 - 09.2018
- During the working period of Postal Savings Bank, the main job
- Responsible for helping customers handle business (credit card account opening, introduction of wealth management products, different types of loans) remittance business, ordinary savings card account opening and related business
- Bank deposit and withdrawal business and performance integration of the day
- Normal banking
Education
Master of Business Administration - Fincial And Risk Management
Monash University
Caulfield, VIC07.2024
Bachelor of Commerce - Finacial Engineering
Beijing Institute of Technology
07.2020
Skills
- Customer/Client relations
- File Management
- Scheduling appointments
- Project Coordination
- Problem-Solving
- Microsoft Office
- Office Administration
- Strategic Planning
- Punctual and Reliable
- Spreadsheet tracking
- Verbal and written communication
- Data inputting
- Wind's data, Spss, Eviews, Matlab, Sas, MT4 Forex trading software, C
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
Timeline
Receptionist
Unique Bedminton Center Melbroune
08.2024 - Current
Office Administrator With Expertise in Transportat
Care Removals and Storage Pty Ltd
08.2023 - 08.2024
Investor Relations IPO Project Assistant
Beijing Jzht Finance Securities Service Co.,Ltd
04.2021 - 04.2022
Paralegal internships
Inner Mongolia Mengjie Law Firm
04.2020 - 01.2021
Banking Officer internship
Postal Savings Bank of China Co., Ltd.
03.2019 - 10.2019
Finance Assistant internship
Ping An Insurance (Group) Company of China, Ltd.
06.2018 - 09.2018
Master of Business Administration - Fincial And Risk Management
Monash University
Bachelor of Commerce - Finacial Engineering
Beijing Institute of Technology
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