Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

JOYCE ZHENG

Berwick,VIC

Summary

Dedicated university student with experience as a waitress in a fast-paced restaurant environment. Known for delivering superb customer service with a positive attitude and a high level of professionalism. Seeking a workplace that values professionalism and collaboration.

Overview

5
5
years of professional experience

Work History

Front of House

Dumpling Alley
10.2022 - Current
  • Collaborated with other team members to streamline front of house operations, enhancing the customer experience through improved efficiency and communication strategies.
  • Cleaned several areas of workplace to maintain a compliant and safe work environments
  • Efficiently received payments utilising the POS system
  • Maintained energy and enthusiasm in fast-paced environment

Sushi Artisan

Sushi Sushi
12.2021 - 10.2022
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-to-day duties accurately and efficiently
  • Demonstrated utmost respect, friendliness and willingness to help wherever needed

Front of House

San Churro
05.2022 - 09.2022
  • Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions.
  • Managed multiple tasks simultaneously while maintaining high quality standards of service.
  • Delivered meals to tables quickly while ensuring accuracy of orders placed by customers.

Crew Member

McDonald
04.2021 - 04.2022
  • Assisted other team members to achieve goals.
  • Took orders, prepared meals and collected payments
  • Reduced customer wait times by quickly operating customer window and sales register
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods

Server/Prep Cook

Divine Noodles and Sushi
01.2019 - 01.2020
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

Education

Bachelor of Arts -

University of Melbourne
Melbourne

High School Diploma -

Nossal High School
Berwick, VIC
11.2023

Skills

  • Courteous with Strong Service Mindset
  • Cash Handling
  • Efficient and Detail-Oriented
  • Excellent communication skills
  • Team-oriented personality
  • Dedicated and dependable team member

References

Leigh Jose, High-school teacher: Leigh.Jose@nossalhs.vic.edu.au

Tyler, Manager: +61 435 879 045

Timeline

Front of House

Dumpling Alley
10.2022 - Current

Front of House

San Churro
05.2022 - 09.2022

Sushi Artisan

Sushi Sushi
12.2021 - 10.2022

Crew Member

McDonald
04.2021 - 04.2022

Server/Prep Cook

Divine Noodles and Sushi
01.2019 - 01.2020

Bachelor of Arts -

University of Melbourne

High School Diploma -

Nossal High School

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JOYCE ZHENG