Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joycelyn (Joy) Jalal

Joycelyn (Joy) Jalal

Sunshine Coast,QLD

Summary

Dynamic professional with extensive experience in program facilitation and strategic questioning at Landmark Worldwide. Demonstrated success in enhancing group dynamics and fostering collaboration, resulting in improved quality of life for participants. Expertise in conflict resolution and employee training, driving impactful outcomes in diverse team environments.

Overview

20
20
years of professional experience

Work History

Forum Leader

Landmark Worldwide
Global
10.2016 - Current
  • Facilitated programs for groups of 80 to 200 participants, both in-person and online.
  • Trained individuals on communication, active listening, and clarity of expression.
  • Established guidelines for effective group and one-on-one interactions.
  • Utilized strategic questioning techniques to foster discussion and critical thinking.
  • Maintained focus during discussions to ensure comprehensive coverage of topics.
  • Encouraged participation from quieter individuals to enhance group dynamics.
  • Guided participants in identifying obstacles hindering goal achievement.
  • Promoted awareness of cognitive structures influencing knowledge, thought, and action.
  • As a result, participants found themselves with an expanded quality of life, and were able to think and act beyond existing views and limits—in their personal lives, their work and professions, their relationships, and other areas of interest.

Leadership & Change

Suncorp
Brisbane, QLD
02.2014 - 07.2016
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Completed day-to-day duties accurately and efficiently.
  • Promoted satisfaction with stakeholders by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked with cross-functional teams to achieve goals.

Human Resources Officer

TAFE
Sunshine Coast, QLD
03.2005 - 11.2013
  • Maintained employee records in HR information systems for accurate data management.
  • Provided support in conflict resolution and employee relations inquiries promptly.
  • Conducted workplace investigations to address policy violations and ensure fairness.
  • Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
  • Monitored adherence to employment laws within the organization.
  • Prepared reports related to personnel activities including hiring, terminations, transfers and promotions.
  • Provided advice and guidance regarding disciplinary actions when needed.
  • Managed employee relations issues such as grievances or complaints.
  • Recruited, trained, screened and dismissed employees.
  • Conducted exit interviews with departing employees to assess reasons for leaving.
  • Assisted in the development of training programs for existing staff members.

Education

Facilitation

Australian Institute of Training And Development
Sydney, NSW
07-2025

Skills

  • Program facilitation
  • Strategic questioning
  • Conflict resolution
  • Team collaboration
  • Effective communication
  • Group dynamics
  • Active listening
  • Employee training
  • Stakeholder engagement

Timeline

Forum Leader

Landmark Worldwide
10.2016 - Current

Leadership & Change

Suncorp
02.2014 - 07.2016

Human Resources Officer

TAFE
03.2005 - 11.2013

Facilitation

Australian Institute of Training And Development

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Joycelyn (Joy) Jalal