Summary
Overview
Work History
Education
Skills
Software
Languages
Accomplishments
Hobbies and Interests
Timeline
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Joycy Faith Nalia Villamor

Joycy Faith Nalia Villamor

Unit 8/34 - 40 Frances St. Lidcombe,NSW

Summary

Motivated professional with nearly 10 years of entrepreneurial experience in the hospitality industry. Dedicated and personable, skilled in overseeing administrative and sales operations, as well as managing personnel. Experienced in training, educating, motivating, and supporting staff members to achieve success.

Overview

12
12
years of professional experience

Work History

Business Owner

Angel Faith's Catering Services
02.2015 - Current
  • Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.

Customer Service Representative & Sales

Tech Mahindra
05.2022 - 09.2022
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative & Sales

Forward BPO
10.2018 - 06.2020
  • Answering phone calls or emails from consumers to respond to questions
  • Responsible for resolving overdue bills and collecting payments from debtors
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Technical Support Representative

Accenture Philippines Inc.
11.2016 - 12.2017
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
  • Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.

Customer Service Associate

Manulife Business Process Outsourcing (MBPS)
02.2017 - 06.2017
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.

Market Researcher

SSI Philippines (Dynata)
03.2013 - 02.2015
  • Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
  • Optimized survey design and implementation, leading to higher response rates and better quality data.

Education

Bachelor of Science - Human Resources Management

University of San Carlos
Cebu City

High School Diploma -

Nissi Academy International
Lapu-lapu City, Cebu

Skills

  • Customer Relations
  • Staff Management
  • Business Administration
  • Business Planning
  • Customer service
  • Attention to detail
  • Driven and determined

Software

Microsoft Office

Languages

English
Filipino

Accomplishments


  • Supervised team of Number staff members.
  • Achieved Result by completing Task with accuracy and efficiency.

Hobbies and Interests

  • Exploring different cultures across the globe

  • Trying different kinds of food

  • Playing Ball games

Timeline

Customer Service Representative & Sales

Tech Mahindra
05.2022 - 09.2022

Customer Service Representative & Sales

Forward BPO
10.2018 - 06.2020

Customer Service Associate

Manulife Business Process Outsourcing (MBPS)
02.2017 - 06.2017

Technical Support Representative

Accenture Philippines Inc.
11.2016 - 12.2017

Business Owner

Angel Faith's Catering Services
02.2015 - Current

Market Researcher

SSI Philippines (Dynata)
03.2013 - 02.2015

Bachelor of Science - Human Resources Management

University of San Carlos

High School Diploma -

Nissi Academy International

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Joycy Faith Nalia Villamor