Joycy Faith Nalia Villamor
Unit 8/34 - 40 Frances St. Lidcombe,NSW
Summary
Motivated professional with nearly 10 years of entrepreneurial experience in the hospitality industry. Dedicated and personable, skilled in overseeing administrative and sales operations, as well as managing personnel. Experienced in training, educating, motivating, and supporting staff members to achieve success.
Overview
12
12
years of professional experience
Work History
Business Owner
Angel Faith's Catering Services
02.2015 - Current
- Oversaw business budget planning and administration, accounting functions, purchasing, and weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Customer Service Representative & Sales
Tech Mahindra
05.2022 - 09.2022
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative & Sales
Forward BPO
10.2018 - 06.2020
- Answering phone calls or emails from consumers to respond to questions
- Responsible for resolving overdue bills and collecting payments from debtors
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Technical Support Representative
Accenture Philippines Inc.
11.2016 - 12.2017
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
Customer Service Associate
Manulife Business Process Outsourcing (MBPS)
02.2017 - 06.2017
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
Market Researcher
SSI Philippines (Dynata)
03.2013 - 02.2015
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
- Optimized survey design and implementation, leading to higher response rates and better quality data.
Education
Bachelor of Science - Human Resources Management
University of San Carlos
Cebu CityHigh School Diploma -
Nissi Academy International
Lapu-lapu City, CebuSkills
- Customer Relations
- Staff Management
- Business Administration
- Business Planning
- Customer service
- Attention to detail
- Driven and determined
Software
Microsoft Office
Languages
English
Filipino
Accomplishments
- Supervised team of Number staff members.
- Achieved Result by completing Task with accuracy and efficiency.
Hobbies and Interests
Exploring different cultures across the globe
Trying different kinds of food
Playing Ball games
Timeline
Customer Service Representative & Sales
Tech Mahindra
05.2022 - 09.2022
Customer Service Representative & Sales
Forward BPO
10.2018 - 06.2020
Customer Service Associate
Manulife Business Process Outsourcing (MBPS)
02.2017 - 06.2017
Technical Support Representative
Accenture Philippines Inc.
11.2016 - 12.2017
Business Owner
Angel Faith's Catering Services
02.2015 - Current
Market Researcher
SSI Philippines (Dynata)
03.2013 - 02.2015
Bachelor of Science - Human Resources Management
University of San Carlos
High School Diploma -
Nissi Academy International
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