Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Joyfel Mariquit Lindley

Bowen,QLD

Summary

Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

KFC Bowen
11.2022 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Enforced company policies and regulations with employees.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Developed job assignments for team, planned production schedules and strengthened organization of task flows.

Customer Service Representative

Wipro
09.2019 - 09.2022
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promptly responded to inquiries and requests from prospective customers.

Customer Service Representative

Concentrix BPO
06.2017 - 08.2019
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Representative

Tech Mahindra BPO
05.2016 - 04.2017
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled customer inquiries and suggestions courteously and professionally.

Education

High School Diploma -

Sibonga National High School
Philippines
06.2004

Skills

  • Inventory Control
  • Schedule Management
  • Customer-Oriented
  • Document Management
  • Inventory control and record keeping
  • Cash handling expertise
  • Operations Management
  • Workplace Safety
  • Safety understanding
  • Production Management
  • Safety awareness
  • Staff Motivation

Additional Information

Mylene Eco

KFC Bowen Restaurant General Manager

0481523080


Kathleen Duckworth

Aurizon Train Driver

0447712767




Timeline

Shift Supervisor

KFC Bowen
11.2022 - Current

Customer Service Representative

Wipro
09.2019 - 09.2022

Customer Service Representative

Concentrix BPO
06.2017 - 08.2019

Customer Service Representative

Tech Mahindra BPO
05.2016 - 04.2017

High School Diploma -

Sibonga National High School

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Joyfel Mariquit Lindley