Joy Robertson
Summary
Dedicated, discreet and reliable Executive Assistant with comprehensive administration experience and strong interpersonal skills. Solid ability to take on multiple tasks simultaneously with excellent time management capability and a resourceful, cheerful approach.
Overview
20
20
years of professional experience
Work History
EXECUTIVE ASSISTANT
Deloitte, Melbourne
04.2019 - Current
- Diary and email management for Director.
- Manage executive calendars, scheduling meetings, appointments and coordinate travel arrangements to optimize time.
- Handle confidential and sensitive information with discretion and tact.
- Manage flow of information between senior executives.
- Prepare meeting agendas, minute-taking and distribution for action.
- Organize and coordinate conferences and monthly meetings.
- Transcribe meeting minutes to support sales, business development and senior management teams.
- Provide administration and office support, including typing, dictation, presentations and spreadsheet creation.
- Build and maintain relationships with internal and external clients.
- Updated and maintained confidential databases and records.
- Co-ordinate team communications and team events.
RECEPTIONIST/ADMINISTRATION OFFICER
Deloitte, Melbourne
03.2018 - 04.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Promptly responded to email enquiries or forwarded to the relevant area.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Ensured office supplies, stationery and consumables were well-stocked.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- On-boarding of new team members, including issuing of security and parking permits.
SENIOR PROPERTY MANAGER
Metropole Property Strategists
08.2015 - 12.2017
- Managed a portfolio of 185 residential rental houses and apartments throughout Melbourne metro.
- Monitored timely receipt and reconciliation of rent collections.
- Established strong, professional relationships with landlords, tenants, and tradespeople by delivering exemplary service.
- Ingoing/outgoing inspections, routine inspections and coordinating maintenance.
- Conducted regular rental appraisals/rent reviews/lease renewals.
- Minimized vacancy periods with extensive market knowledge and effective advertising campaigns.
- Attendance at VCAT hearings, on behalf of property owners, as and when required,
RECEPTIONIST/ASSISTANT PROPERTY MANAGER
Phillips Nicholson Real Estate
10.2013 - 08.2015
- Answered incoming calls, pleasantly transferred callers, took clear messages, and warmly greeted visitors to the office.
- Provided leasing and management assistance on portfolio of 250 rental properties.
- Liaised with tenants, landlords and tradespeople
- Wrote and proofread property advertisements and uploaded online.
- Receipted rent payments and assisted trust accountant.
- Provided general administration assistance to company directors.
- Assisted in administrative duties for office team, including making phone calls, copies, and schedules.
RECEPTIONIST/OFFICE ASSISTANT
MDG Landscape Architects
03.2011 - 10.2013
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Weekly input of architects' timesheets for billing purposes.
- Preparation and distribution of weekly meeting agendas and minutes.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Database maintenance.
OWNER & FOUNDER
Just My Type Secretarial Solutions
11.2003 - 12.2013
- After the birth of my eldest son, I started and ran my own transcription and secretarial services business, for 10 years.
- Clients were predominantly government agencies such as Department of Premier and Cabinet, Department of Planning and Community Development, Department of Transport, Department of Health, as well as Monash University, Municipal Association of Victoria, and Australasian Fleet Management Association.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- The majority of work was transcription, where I produced accurate transcriptions of audio/video files received from clients, often with tight deadlines.
Skills
- Excellent people skills and customer service focus
- Punctual, discreet, and reliable, with corporate presentation
- Great time management and problem-solving ability
- Ability to maintain confidentiality related to the company and its employees
- Very sound knowledge of the Microsoft Office suite
- Fast and accurate typing speed
- Excellent spelling, punctuation and grammar skills
- Aptitude for learning new software and systems with ease
- Experience in developing and implementing internal processes
Timeline
EXECUTIVE ASSISTANT
Deloitte, Melbourne
04.2019 - Current
RECEPTIONIST/ADMINISTRATION OFFICER
Deloitte, Melbourne
03.2018 - 04.2019
SENIOR PROPERTY MANAGER
Metropole Property Strategists
08.2015 - 12.2017
RECEPTIONIST/ASSISTANT PROPERTY MANAGER
Phillips Nicholson Real Estate
10.2013 - 08.2015
RECEPTIONIST/OFFICE ASSISTANT
MDG Landscape Architects
03.2011 - 10.2013
OWNER & FOUNDER
Just My Type Secretarial Solutions
11.2003 - 12.2013
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