Joyleen Thornton
Upper Caboolture,Qld
Summary
I am a personable knowledgeable Administration Officer with exceptional proficiency in organizing, communicating and problem-solving. I am confident my ability to build rapport with colleagues, clients and stakeholders, combined with my expertise in administrative functions, makes me an ideal candidate.
Overview
19
19
years of professional experience
Work History
Full time administration officer
Department of Education, Training and the Arts
04.2008 - 04.2009
- Responsible for five trades including Glass and Glazing, Stonemasonry, Light Marine, Outdoor Power Equipment and Bicycles
- Supported Senior Booking Officers and senior key client managers
- Managed key account responsibilities for clients
- Established and maintained Toledo training schedules
- Provided reports on unmet demand, waitlists, and undersubscribed blocks
- Managed individual case load
- Established and managed backfill lists
- Liaised and negotiated with employers in relation to training dates
- Registered any cancellations in the cancellation database
- Maintained regular contact with teachers and attended meetings.
Full time administration officer (radiological typist)
Redcliffe Hospital
07.2007 - 10.2007
- Typed Dictaphone reports
- Updated excel spreadsheets
- Used HBCIS for patient tracking
- Used radiological system (RIPS) for registering radiological procedures, tracking x-ray packets, typing reports, and printing labels
- Used Winscribe dictation system
- Filed x-ray packets
- Made radiological appointments
- Had face to face contact with the public
- Handled administrative duties.
Temping as an administrative officer
Q Build
Caboolture
09.2006 - 03.2007
- Performed data entry of invoices
- Checked invoices
- Maintained and updated excel spreadsheets
- Filed job statements
- Handled general phone enquiries.
Department of Justice - Court Reporter (Audio)
State Reporting Bureau
04.2004 - 10.2006
- Typed verbatim (audio) transcripts of Court cases and police records of interview, search warrants, etc
- Followed correct procedures as per internal procedural manual.
Temping - Senior Support Officer
Brisbane City Council
Brisbane
03.2006 - 04.2006
- Provided customer service, switchboard, and reception support
- Organized couriers and managed diaries for senior officers
- Handled secretarial duties and printing/binding meeting materials
- Booked conference rooms and organized beverages/food
- Acted as initial contact point for internal and external personnel.
Tribunal Officer
MEDICAL ASSESSMENT TRIBUNALS - Q-COMP
03.2002 - 06.2003
- Ensured Tribunal members were advised of Tribunal commitments and provided information for Tribunal hearings
- Planned, organized, and met deadlines - KPI's
- Reviewed/referenced files to ensure only appropriate referrals proceeded to Tribunal
- Provided general administrative support to the Tribunal
- Formatted medical dictation accurately
- Provided high level of customer service, handled complaints, and negotiated with clients.
Medical Typist/Receptionist
SOUTHERN X-RAY CLINICS PTY LTD
03.1998 - 03.2001
- Issued documentation for technical staff
- Typed radiology/medical reports over the phone
- Handled batching of Medicare information
- Packaged and distributed films
- Prepared and maintained EFTPOS transactions, petty cash, banking deposits and daily reports
- Maintained office equipment, supplies, records, etc
- Assisted radiographer with teleradiology and processing films.
Claims Officer
WorkCover Queensland
Strathpine
03.1998 - 05.1998
- Administered and managed claims
- Determined rate of pay and reviewed claims
- Investigated claims and compiled Reasons for the Decision
- Handled intimation of Permanent Impairments and third party action for MVA
- Handled receptionist duties for Medical Officer
- Liaised and made appointments for clients with specialists and x-ray appointments
- Typed medical officer's documents and arranged examination appointments.
Administrative Officer
Strathpine District Office of WorkCover Queensland
08.1996 - 03.1998
- Performed administrative duties in the Claims Section
- Handled telephone enquiries and general clerical duties.
Relieving Compensation Claims Officer
WorkCover Queensland
01.1993 - 04.1995
- Administered and managed claims
- Determined rate of pay and reviewed claims
- Investigated claims and compiled Reasons for the Decision
- Handled intimation of Permanent Impairments and third party action for MVA
- Handled receptionist duties for Medical Officer
- Liaised and made appointments for clients with specialists and x-ray appointments
- Typed medical officer's documents and arranged examination appointments.
Administration Officer
WorkCover Queensland
01.1993 - 04.1995
- Recorded all correspondence on computer
- Registered, intimated, and authorized new claims
- Handled payment of medical accounts and replied to correspondence
- Daily electronic diary
- Conducted review of unpaid accounts.
Relieving Claims Clerk
WorkCover Queensland
04.1990 - 12.1992
- Administered and managed injured workers' claims
- Responsible for acceptability of claims
- Conducted investigation if necessary
- Determined correct rate of pay
- Maintained regular review of a claim
- Arranged Rehabilitation referral
- Handled rejection and cessation of applications
- Calculated Permanent Partial Disabilities and diminished earnings.
Checking Officer AO3
WorkCover Queensland
04.1990 - 04.1991
- Supervised daily Brisbane Office cheque run
- Ensured safety of cheque signature plates
- Prepared monthly Claim Intimation report
- Handled IT Help Desk tasks
- Calculated total paid on claim files
- Prepared priority cheques for the Brisbane Office.
Damages Claims Payment Clerk
WorkCover Queensland
04.1990 - 11.1990
- Intimated payment details for cheques to Solicitors
- Listed files in register
- Balanced register at every month's end.
Manager's Secretary (Claims Branch)
WorkCover Queensland
04.1990
- Handled spreadsheets
- Handled telephone enquiries and complaints from Injured Workers
- Liaised with Directorate.
Staff & Reference Section Secretary
WorkCover Queensland
04.1990
- Typed documents for presentation to Court
- Responsible for organizing office machinery maintenance.
Inspectorial Section Administrative Assistant
WorkCover Queensland
04.1990
- Typed Inspectorial reports.
Audiology Receptionist
WorkCover Queensland
04.1990
- Handled diary appointments
- Organized stop payments
- Handled claims form orders and postage
- Made travel arrangements
- Calculated Audiologists' wages.
Floor Manager's Secretary
WorkCover Queensland
04.1990
- Handled typing/word processing
- Distributed documentation.
Education
Certificate IV in Child, Youth and Family Intervention (Residential and out of home care) -
01.2013
Certificate IV in Child, Youth and Family Intervention (Family Support) -
01.2013
Certificate IV in Child, Youth and Family Invention (Child Protection) -
01.2013
Certificate IV in Community Services Advocacy -
01.2013
Excellence in Customer Service -
01.2008
Professional Writing -
01.2008
Critical Customer Service -
01.2003
Medical Terminology -
01.2002
Certificate II in Workplace First Aid (Senior First Aid) -
01.2002
Customer Service -
01.2002
Junior Certificate -
Caboolture State High School
01.1982
Certificate III in Business (Office Administration) -
ICL Officepower word processing course -
ICL Spreadsheet course -
Statement Taking Course -
Workplace Health and Safety Induction Course -
Level 3 Statutory Claims Training WorkCover Queensland -
Skills
- 80 wpm 99% accuracy
- Electronic Diary Management
- Financial Reporting
- Extensive Microsoft Suite Experience
- Extensive Medical and Legal Terminology
- Database Management
- Database Administration
- Calendar Management
- Document Control
- Accounting Experience
- Report Generation
- Customer Relations
- Regulatory Compliance
License
'C' Class Driver’s Licence
Software Packages
- WordPerfect 6.1
- Microsoft Suite including Word, Publisher, Access, Outlook, Publisher and Excel
- RPMS (Radiology Practice Management System)
- HBCIS
- DELTA
- Toledo
Personal Information
Date of Birth: 08/30/67
References
- Joann Ingram, DETA – Senior Booking Officer, 3239 3122
- Kate Ormsby, DETA – Director Client Demand and Services, 0421 055 315
Hobbies and Interests
- Property Investment
- Dot painting (self taught) (Papunya Tula)
Timeline
Full time administration officer
Department of Education, Training and the Arts
04.2008 - 04.2009
Full time administration officer (radiological typist)
Redcliffe Hospital
07.2007 - 10.2007
Temping as an administrative officer
Q Build
09.2006 - 03.2007
Temping - Senior Support Officer
Brisbane City Council
03.2006 - 04.2006
Department of Justice - Court Reporter (Audio)
State Reporting Bureau
04.2004 - 10.2006
Tribunal Officer
MEDICAL ASSESSMENT TRIBUNALS - Q-COMP
03.2002 - 06.2003
Claims Officer
WorkCover Queensland
03.1998 - 05.1998
Medical Typist/Receptionist
SOUTHERN X-RAY CLINICS PTY LTD
03.1998 - 03.2001
Administrative Officer
Strathpine District Office of WorkCover Queensland
08.1996 - 03.1998
Relieving Compensation Claims Officer
WorkCover Queensland
01.1993 - 04.1995
Administration Officer
WorkCover Queensland
01.1993 - 04.1995
Relieving Claims Clerk
WorkCover Queensland
04.1990 - 12.1992
Checking Officer AO3
WorkCover Queensland
04.1990 - 04.1991
Damages Claims Payment Clerk
WorkCover Queensland
04.1990 - 11.1990
Manager's Secretary (Claims Branch)
WorkCover Queensland
04.1990
Staff & Reference Section Secretary
WorkCover Queensland
04.1990
Inspectorial Section Administrative Assistant
WorkCover Queensland
04.1990
Audiology Receptionist
WorkCover Queensland
04.1990
Floor Manager's Secretary
WorkCover Queensland
04.1990
Certificate IV in Child, Youth and Family Intervention (Residential and out of home care) -
Certificate IV in Child, Youth and Family Intervention (Family Support) -
Certificate IV in Child, Youth and Family Invention (Child Protection) -
Certificate IV in Community Services Advocacy -
Excellence in Customer Service -
Professional Writing -
Critical Customer Service -
Medical Terminology -
Certificate II in Workplace First Aid (Senior First Aid) -
Customer Service -
Junior Certificate -
Caboolture State High School
Certificate III in Business (Office Administration) -
ICL Officepower word processing course -
ICL Spreadsheet course -
Statement Taking Course -
Workplace Health and Safety Induction Course -
Level 3 Statutory Claims Training WorkCover Queensland -
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