Joylene Nyakumbi
Mackay
Summary
Experienced Administrative and Accounting professional well-versed in clerical, accounting and records management functions. Friendly and reliable team player with excellent judgment, strong critical thinking skills and good problem-solving abilities. Seeking a new professional challenge in a fast-paced environment.
Overview
16
16
years of professional experience
Work History
Accounts Assistant
ADN Testing Services
01.2025 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Matched purchase orders with invoices and recorded necessary information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
Planner/Scheduler
ADN Testing Services
01.2023 - 12.2023
- Streamlined planning processes by implementing efficient organizational systems and tools.
- Managed and scheduled more than 25 high voltage electricians to projects.
- Reduced overhead costs through careful budget management and resource allocation.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Enhanced team productivity by prioritizing tasks and managing schedules for multiple projects simultaneously.
- Prioritized schedules to meet project goals and overall customer satisfaction.
- Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of milestones.
- Collaborated with cross-functional teams for effective problem-solving and decision-making during project execution.
- Managed budgets, schedules, and resources to maximize efficiency while minimizing costs for all assigned projects.
- Conducted regular meetings with stakeholders to discuss project updates, address concerns, and gather feedback for continuous improvement.
- Improved overall team performance through regular training sessions focused on enhancing technical skills and teamwork abilities.
- Participated in strategic planning sessions alongside senior leadership to develop long-term goals aligned with organizational objectives.
Administrative Assistant - Freight Office
Toll NQX
10.2020 - 11.2022
- Coordinated dispatching of drivers to accomplish daily delivery and pickup requirements for Mine sites.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Oversaw special handling requirements and necessary documentation related to Dangerous goods.
- Conducted daily debriefing of PUD and Line-haul drivers.
- Conducted compliance and audit reports and investigated and resolved any discrepancies.
- Completed high volume data entry of manual ,e-trade and 3rd Party connotes accuracy and efficiency.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Answered calls and emails, addressing customer inquiries ,solving problems and providing logistics information .
Customer Service Assistant
Coles Express
07.2020 - 04.2021
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Administration Assistant
Bridgestone Mining Solutions (Hays Recruitment)
04.2020 - 06.2021
- Handled approximately 30 incoming calls and addressed customer inquiries and concerns.
- Maintained complete documentation and records of all purchasing activities.
- Provided administrative support, including processing purchase orders and financial reports in SAP.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Scanning and filing of Documents.
- Established positive working relationships with colleagues, manager and customers through regular communication and effective anticipation of needs.
Administrative Officer - Stock Vehicles
Central Auto Auctions
03.2019 - 11.2019
- Followed up on overdue payments from customers for Stock and consigned vehicles.
- Processed payments for vehicles (cash counting and handling and assigning payment accurately to correct debtor)
- Entered invoices requiring payment and disbursed amounts via check or electronic transfer
- Generated accounts payable reports for management review to aid in financial and business decision making
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each day
- Managed and responded to all correspondence and inquiries from customers.
- Verified postings to ledgers to ensure proper entry and account balances.
- Generated invoices upon receipt of billing information and tracked collection progress for Stock and consigned vehicles.
- Entered financial data into company accounting database for verification and reconciliation, maintaining accurate and current accounts at all times.
- Applied proper codes to invoices, files and receipts to keep records organised and easily searchable.
Administration Clerk
TNT Express
01.2011 - 01.2019
- Managed customer freight inquiries and complaints,
- Verified manifests and revenue statements from freight deliveries and pickups.
- High volume data entry of outstanding manual delivery consignments in Freight Management system daily.
- Generated service quality and depot performance reports for management team.
- Debriefing drivers on their daily freight deliveries and pickups.
- Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.
- Coached new employees on administrative procedures, company policies and performance standards
Lifestyle Facilitator
Rivernorth Style And Association
10.2008 - 12.2012
- Enhanced client well-being by developing personalized lifestyle plans and wellness programs.
- Assisted clients in achieving their personal goals through tailored coaching and support.
- Collaborated with multidisciplinary teams to deliver comprehensive lifestyle solutions for clients.
- Conducted thorough assessments to identify individual needs and develop customized strategies for success.
- Developed strong relationships with clients, fostering trust and open communication for optimal results.
- Provided ongoing support and guidance to help clients overcome challenges and stay on track toward their goals.
- Maintained detailed records of client progress, adjusting strategies as needed to ensure continued success.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Education
Bachelor of Commerce - Accounting And Finance
Griffith University
Brisbane, QLD08.2023
Skills
- Microsoft Office
- MYOB
- Xero
- Reckon
- SAP
- Accounting
- Accounts payable / accounts receivable
- Planning /Scheduling
- Project Management
- Data entry
- Customer service
- Records management
- Interpersonal and written communication
- Excellent communication skills
Interests
- Travelling
- Chess
- Theatre
References
References available upon request.
Timeline
Accounts Assistant
ADN Testing Services
01.2025 - Current
Planner/Scheduler
ADN Testing Services
01.2023 - 12.2023
Administrative Assistant - Freight Office
Toll NQX
10.2020 - 11.2022
Customer Service Assistant
Coles Express
07.2020 - 04.2021
Administration Assistant
Bridgestone Mining Solutions (Hays Recruitment)
04.2020 - 06.2021
Administrative Officer - Stock Vehicles
Central Auto Auctions
03.2019 - 11.2019
Administration Clerk
TNT Express
01.2011 - 01.2019
Lifestyle Facilitator
Rivernorth Style And Association
10.2008 - 12.2012
Bachelor of Commerce - Accounting And Finance
Griffith University
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