JOYONTY MALAKER JOYA
Hillsdale,Australia
Summary
Motivated and detail-oriented individual seeking an entry-level position in health administration. Recently completed a Certificate III in Health Administration striving to maximize my knowledge as an accounting graduate in your company, where my skills will be leveraged, and I can go above and beyond to help the company succeed.medical setting while ensuring efficiency, confidentiality, and patient-centered service. Eager to apply my organizational and communication skills in a healthcare environment and grow within the industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Woolworths Supermarket
Hillsdale, NSW
01.2022 - Current
- Serving customers, processing order and payment, preparing store displays, dealing with customer enquirers and complaints etc.
Customer
Coles Supermarket
Northcote, VIC
08.2018 - 03.2020
- Serving customer at register and self-checkout counter, finalizing payment, and preparing online orders etc.
Service Intern
Premier Bank Limited
, Bangladesh
03.2015 - 06.2015
- As a service intern, my objective was to find out customer satisfaction level
- I worked in general banking department like opening bank account, posting check book, giving solvency certificate & bank statement etc
Education
Certificate III - Health Administration
TAFE NSW
NSW04-2024
MBA - Accounting & Information Systems
University of Dhaka
Bangladesh01.2016
BBA - Accounting & Information Systems
University of Dhaka
Bangladesh01.2013
Skills
- Medical Terminology – Understanding basic medical and clinical terms used in healthcare documentation
- Health Records Management – Handling patient records, filing systems, and electronic medical records (EMR) systems
- Billing and Medicare claims processing – knowledge of medical billing, private health insurance claims, and Medicare processes
- Compliance and confidentiality – understanding patient privacy laws, data protection (eg, My Health Record, HIPAA in some cases), and healthcare regulations
- Workplace Health and Safety (WHS/OHS) – Awareness of infection control, safety procedures, and emergency protocols in healthcare settings
Certification
Accountant (General), 221111, Institute of Public Accountants (IPA), 11/01/20, 11/01/23
References
Ashis Roy, CPA, StudyNet Pty Ltd, +61403672596
Timeline
Customer Service Team Member
Woolworths Supermarket
01.2022 - Current
Customer
Coles Supermarket
08.2018 - 03.2020
Service Intern
Premier Bank Limited
03.2015 - 06.2015
Certificate III - Health Administration
TAFE NSW
MBA - Accounting & Information Systems
University of Dhaka
BBA - Accounting & Information Systems
University of Dhaka
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